NIGHT SHIFT Operations Assistant
About the role
OPERATIONS ASSISTANT (BUS DISPATCHER)
Location: Peterborough, ON Schedule: 12-hour shifts - NIGHT SHIFT Reports To: Operations Manager and Operations Supervisor – Dispatch
POSITION SUMMARY
The Operations Assistant – Night Shift supports the overnight dispatch operation to ensure safe, reliable, and efficient transportation services across the network. This role provides operational coordination, compliance oversight, administrative support, and real-time communication between drivers, maintenance, and operations leadership.
Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation throughout the night operation.
KEY RESPONSIBILITIES
- Complete nightly dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments
- Support real-time scheduling adjustments and operational continuity
- Monitor driver attendance, sign-in/sign-out, and readiness for duty
- Communicate operational updates to drivers and leadership
- Monitor dispatch systems to verify vehicle assignments and coverage
- Assist with service disruptions, delays, accidents, and incident documentation
- Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements
- Maintain dispatch records, operational documentation, and shift handovers
- Support operational reporting, audit preparation, and team communication
- Perform additional operational duties as assigned
QUALIFICATIONS
- Minimum 1 year of dispatch, scheduling, or transportation coordination experience
- Experience in a unionized environment considered an asset
- Strong organizational, communication, and multitasking skills
- Proficiency with Microsoft Office and dispatch systems
- Ability to work independently in a fast-paced overnight environment
- Bilingualism (English/French) considered an asset
WORKING CONDITIONS
- Fast-paced transportation operations environment
- Night shift work including weekends and holidays
- Frequent interaction with drivers and operational personnel
- Extended periods of computer and dispatch system use
Equal Opportunity and Accessibility Statement
Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.
In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.
If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for NIGHT SHIFT Operations Assistant jobs in Peterborough, Ontario, Canada
About Coach Canada
Specializing in quality passenger transportation since 1956, Coach Canada operates one of the largest, most modern fleet of highway coaches in Ontario. Coach Canada's fleet is diverse, offering 56 passenger coaches as well as 33-passenger mini-coaches. Also available are coaches that are wheelchair accessible. Vehicles are available with air-conditioning, washrooms, video systems, CD players, DVD players and available Wi-Fi. All of our coaches are equipped with state of the art satellite-based management systems, ensuring on-time performance and efficient routing. Our drivers are highly skilled, trained professionals and are fully uniformed.
To serve you better, we have multiple divisional offices: Peterborough, Kingston, Montreal, Toronto and Niagara Falls.
Offering Charter Services, Airport Shuttles as well as Inter-City Routes with our sister company, Megabus. Our Megabus brand operates daily service between Niagara Falls, Toronto, Kingston and Montreal, with connections throughout the United States via Megabus USA. We also offer Sightseeing tours through our Gray Line Montreal Sightseeing division. For Charter Services, visit http://www.coachcanada.com; for Individual Travel, visit http://ca.megabus.com; for Montreal Sightseeing, visit http://www.graylinemontreal.com.
Coach Canada together with Coach USA, Inc. represents the North American operations of Stagecoach Group plc. This is a public company listed on the London stock market. More information is available online at www.stagecoachplc.com. The North American Group employs 4,600 people and operates 2,800 busses. Stagecoach, founded in Perth, Scotland in 1980 by the Company’s founder, Brian Souter and his sister, is a leading international transport specialist with bus and rail operations in the UK, New Zealand and North America.
For more information, visit our website at www.coachcanada.com, or call us at 1-800-461-7661.
Similar Jobs
NIGHT SHIFT Operations Assistant
About the role
OPERATIONS ASSISTANT (BUS DISPATCHER)
Location: Peterborough, ON Schedule: 12-hour shifts - NIGHT SHIFT Reports To: Operations Manager and Operations Supervisor – Dispatch
POSITION SUMMARY
The Operations Assistant – Night Shift supports the overnight dispatch operation to ensure safe, reliable, and efficient transportation services across the network. This role provides operational coordination, compliance oversight, administrative support, and real-time communication between drivers, maintenance, and operations leadership.
Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation throughout the night operation.
KEY RESPONSIBILITIES
- Complete nightly dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments
- Support real-time scheduling adjustments and operational continuity
- Monitor driver attendance, sign-in/sign-out, and readiness for duty
- Communicate operational updates to drivers and leadership
- Monitor dispatch systems to verify vehicle assignments and coverage
- Assist with service disruptions, delays, accidents, and incident documentation
- Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements
- Maintain dispatch records, operational documentation, and shift handovers
- Support operational reporting, audit preparation, and team communication
- Perform additional operational duties as assigned
QUALIFICATIONS
- Minimum 1 year of dispatch, scheduling, or transportation coordination experience
- Experience in a unionized environment considered an asset
- Strong organizational, communication, and multitasking skills
- Proficiency with Microsoft Office and dispatch systems
- Ability to work independently in a fast-paced overnight environment
- Bilingualism (English/French) considered an asset
WORKING CONDITIONS
- Fast-paced transportation operations environment
- Night shift work including weekends and holidays
- Frequent interaction with drivers and operational personnel
- Extended periods of computer and dispatch system use
Equal Opportunity and Accessibility Statement
Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.
In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.
If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for NIGHT SHIFT Operations Assistant jobs in Peterborough, Ontario, Canada
About Coach Canada
Specializing in quality passenger transportation since 1956, Coach Canada operates one of the largest, most modern fleet of highway coaches in Ontario. Coach Canada's fleet is diverse, offering 56 passenger coaches as well as 33-passenger mini-coaches. Also available are coaches that are wheelchair accessible. Vehicles are available with air-conditioning, washrooms, video systems, CD players, DVD players and available Wi-Fi. All of our coaches are equipped with state of the art satellite-based management systems, ensuring on-time performance and efficient routing. Our drivers are highly skilled, trained professionals and are fully uniformed.
To serve you better, we have multiple divisional offices: Peterborough, Kingston, Montreal, Toronto and Niagara Falls.
Offering Charter Services, Airport Shuttles as well as Inter-City Routes with our sister company, Megabus. Our Megabus brand operates daily service between Niagara Falls, Toronto, Kingston and Montreal, with connections throughout the United States via Megabus USA. We also offer Sightseeing tours through our Gray Line Montreal Sightseeing division. For Charter Services, visit http://www.coachcanada.com; for Individual Travel, visit http://ca.megabus.com; for Montreal Sightseeing, visit http://www.graylinemontreal.com.
Coach Canada together with Coach USA, Inc. represents the North American operations of Stagecoach Group plc. This is a public company listed on the London stock market. More information is available online at www.stagecoachplc.com. The North American Group employs 4,600 people and operates 2,800 busses. Stagecoach, founded in Perth, Scotland in 1980 by the Company’s founder, Brian Souter and his sister, is a leading international transport specialist with bus and rail operations in the UK, New Zealand and North America.
For more information, visit our website at www.coachcanada.com, or call us at 1-800-461-7661.