Introduction

With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas.

Doppelmayr Canada Ltd., located in the beautiful Laurentians region, offers you a unique opportunity to join a team of passionate professionals as a Mechanical Engineer – Customer Service.

Our promise

• A salary based on skills and experience
• Several weeks of vacation, plus more than a dozen additional days paid by the employer
• A comprehensive group insurance plan (dental, virtual healthcare, etc.)
• The opportunity to contribute to an FTQ RRSP
• The chance to join a team of skilled professionals and contribute to a growing global group driven by the increasing demand for low‑impact, environmentally friendly mobility solutions

Your tasks

As a Mechanical Engineer – Customer Service, you will provide technical expertise for various projects and operating installations, as well as support for the management of periodic maintenance activities. You will also be responsible for managing certain service mandates and projects, performing load tests, and carrying out inspections of cableway and ropeway installations. You will work closely with our customers and regulatory authorities across Canada on various compliance-related assignments for existing installations.

This position is based at our Saint‑Jérôme facility and requires occasional travel to support our clients in Eastern Canada.

Your tasks

• Handle technical customer service requests from our Canadian client base and coordinate the technical actions required to resolve reported issues.
• Respond to calls from our 24/7/365 emergency line, on a rotating basis with other team members.
• Provide technical supervision for maintenance services and contracts, as well as activities related to load testing (periodic load tests and preparation of related reports).
• Perform inspections and audits of cableway installations.
• Participate in internal and external training activities, as well as assist with the supervision and training of customers during the delivery of new cable transportation equipment.
• Manage technical services and certain service projects in collaboration with, and with the support of, our engineering departments (Canada, United States, Austria, Switzerland).
• Stay up to date on technological developments related to products and their impact on maintenance activities.
• Work on compliance mandates for existing installations in collaboration with Canadian regulatory authorities (RBQ in Québec, TSSA in Ontario, and other provincial agencies).
• Carry out duties in accordance with the company’s vision and code of ethics.
• Apply and comply with safety rules at all times.
• Apply and comply with the company’s policies and quality management system.
• Perform any other related duties as required.

Your profile

Education and Professional Qualifications

• Bachelor’s degree in a relevant engineering discipline (maintenance, civil, mechanical, project management, etc.)
• Member of the Ordre des ingénieurs du Québec (OIQ) or Engineer‑in‑Training (EIT / CPI)
• Willingness to obtain a professional engineering license in Ontario and other Canadian provinces as required (fees covered by the company)

Professional Experience

• 3 to 5 years of relevant experience in a similar position
• Knowledge of the cable transportation industry

Technical Skills

• Strong knowledge and hands‑on experience in service, maintenance, commissioning, and repair of mechanical and electrical equipment
• Proficiency with standard computer tools and 2D/3D design software (Microsoft Office Suite, Siemens NX, AutoCAD, SAP2000, etc.)
• ASP Health and Safety on Construction Sites certification

Behavioral and Interpersonal Skills

• Strong sense of initiative and resourcefulness
• Versatility and autonomy
• Attention to detail and strong organizational skills
• Ability to manage multiple assignments simultaneously
• Strong communication skills
• Ability and willingness to work as part of a team
• Customer service–oriented mindset
• Availability and Mobility Requirements
• Availability to travel within Eastern Canada
• Willingness to undertake short business trips within North America and, very occasionally, Europe
• Valid driver’s license with no restrictions
• Valid and unrestricted passport

Languages

• French: Advanced level (reading, writing, listening, and speaking).

French is the primary working language within the organization.

• English: Advanced level (reading, writing, listening, and speaking).

English proficiency is required, as the position involves regular coordination of directives and technical support from the Doppelmayr/Garaventa Group, particularly for construction sites. The role also requires communication with various group entities or suppliers located outside Québec. These interactions may include technical discussions related to parts, interpretation of drawings, resolution of urgent field issues, and logistical follow‑ups.

#DPC

We offer

Accessible Workplace

Company cell phone

Dental care

Disability insurance

Employee assistance program

Extended health insurance

Free Parking Lot

Good traffic connections

International and national projects

Life insurance

On-site parking

Training opportunities

You want to move further?

Then apply directly to us!

Questions? Our recruiting team is happy to help you!

Naomi Groulx
Conseillère ressources humaines / Human Resources Advisor
Tel:

Doppelmayr Canada Ltd.
800, montée Saint-Nicolas
Saint-Jérome (Québec) J7Y 4C8
Canada