Customer Care Specialist
Top Benefits
About the role
About Us
Founded in 1984, OEC Group has built a global network that delivers optimal logistics intelligence, performance-driven strategies, and cost-effective solutions. Our commitment to innovation and excellence keeps us at the forefront of the logistics industry.
About the Role
We are seeking a customer-focused, detail-oriented, and proactive Customer Care Specialist to join our logistics team in Vancouver. In this role, you will act as the primary point of contact for customers, ensuring exceptional service delivery while supporting the growth and retention of key accounts. If you are passionate about customer satisfaction, thrive in a fast-paced international freight forwarding environment, and enjoy building strong client relationships, we would love to hear from you.
What We Offer
Competitive Compensation package including salary and incentives (salary based on experience $60K-$75K). A great work environment that values collaboration and initiative. Employer-paid group insurance & tuition reimbursement (*certain criteria apply). Paid time off including vacation, sick days, and an annual floater day. A strong commitment to diversity, career development, and social responsibility.
What You Will Do
Customer Service & Account Management Serve as the main contact for customer inquiries related to logistics solutions, pricing, bookings, and service issues. Resolve customer concerns and complaints efficiently while delivering a positive customer experience. Escalate complex service issues to the appropriate stakeholders when necessary. Perform regular follow-ups with existing customers to maintain strong relationships and identify new opportunities. Support account development through upselling and tailored logistics solutions.
Logistics Coordination
Verify shipment bookings and ensure compliance with agreed quotations and commercial terms. Coordinate with international offices and operational teams to facilitate shipment execution. Monitor shipment performance and proactively address service disruptions related to ETAs, ETDs, and bookings. Assist with documentation management, including customs-related requirements and POA collection.
Reporting & Process Improvement
Create and maintain customer profiles, SOPs, routing instructions, and customer-specific reporting. Prepare performance reports, market trend analyses, and shipment tracking reports. Continuously identify opportunities to improve internal processes and customer service effectiveness. Participate in onboarding new customers and support ongoing account maintenance.
Relationship Building
Conduct regular customer outreach and account reviews. Participate in customer meetings and presentations. Support Quarterly Business Reviews (QBRs) and recommend solutions that add value to customer operations.
What We're Looking For
Required Qualifications Minimum 3 years of experience in a similar role within an International Freight Forwarding organization. Experience with Air and Ocean Import/Export Logistics. Strong customer service and relationship management skills. Proficiency with Microsoft Excel and the Microsoft Office Suite. Experience using CRM or Customer Management Systems. Excellent organizational, problem-solving, and multitasking abilities. Strong verbal and written communication skills in English. Additional language skills are considered an asset. Self-motivated, team-oriented, and eager to learn and grow.
Nice to Have
Knowledge of customs and transportation regulations, including AMPS, B13, ACI, CSI, or related compliance requirements. Experience preparing customer performance and logistics reports.
Apply Today
If you're looking for an opportunity to make a meaningful impact within a dynamic logistics environment and contribute to delivering outstanding customer experiences, we'd love to hear from you. Apply now and join our Vancouver team in delivering excellence in global logistics and customer service.
About OEC Group (Canada)
About Us / À propos
Founded in 1984, the OEC Group has grown into a global logistics leader with over 260 locations across Asia, the Indian sub-continent, Europe, the Middle East, Russia, the Americas, Africa, and Australia. We specialize in air and ocean freight, door-to-door delivery, customs clearance, insurance, IT solutions, consulting, warehousing, and distribution. With top-tier carriers, we manage everything from local shipments to large-scale international projects.
At OEC Group, our reputation is built on quality, reliability, and service excellence. Our passionate teams deliver secure, timely logistics with full visibility at every step. Driven by innovation and a forward-thinking culture, we continuously raise the bar to exceed client expectations and build lasting partnerships.
Fondé en 1984, le Groupe OEC est devenu un leader mondial de la logistique, avec plus de 260 sites en Asie, dans le sous-continent indien, en Europe, au Moyen-Orient, en Russie, dans les Amériques, en Afrique et en Australie. Nous offrons des services en fret aérien et maritime, livraisons à domicile, dédouanement, assurance, solutions informatiques, conseil, entreposage et distribution. Grâce à nos transporteurs de premier ordre, nous gérons des expéditions locales et des projets internationaux complexes.
Notre réputation repose sur la qualité, la fiabilité et l’excellence du service. Animés par une culture d’innovation, nous assurons des livraisons sécurisées et rapides, avec une visibilité complète, tout en bâtissant des relations durables avec nos clients.
Similar Jobs
Customer Care Specialist
Top Benefits
About the role
About Us
Founded in 1984, OEC Group has built a global network that delivers optimal logistics intelligence, performance-driven strategies, and cost-effective solutions. Our commitment to innovation and excellence keeps us at the forefront of the logistics industry.
About the Role
We are seeking a customer-focused, detail-oriented, and proactive Customer Care Specialist to join our logistics team in Vancouver. In this role, you will act as the primary point of contact for customers, ensuring exceptional service delivery while supporting the growth and retention of key accounts. If you are passionate about customer satisfaction, thrive in a fast-paced international freight forwarding environment, and enjoy building strong client relationships, we would love to hear from you.
What We Offer
Competitive Compensation package including salary and incentives (salary based on experience $60K-$75K). A great work environment that values collaboration and initiative. Employer-paid group insurance & tuition reimbursement (*certain criteria apply). Paid time off including vacation, sick days, and an annual floater day. A strong commitment to diversity, career development, and social responsibility.
What You Will Do
Customer Service & Account Management Serve as the main contact for customer inquiries related to logistics solutions, pricing, bookings, and service issues. Resolve customer concerns and complaints efficiently while delivering a positive customer experience. Escalate complex service issues to the appropriate stakeholders when necessary. Perform regular follow-ups with existing customers to maintain strong relationships and identify new opportunities. Support account development through upselling and tailored logistics solutions.
Logistics Coordination
Verify shipment bookings and ensure compliance with agreed quotations and commercial terms. Coordinate with international offices and operational teams to facilitate shipment execution. Monitor shipment performance and proactively address service disruptions related to ETAs, ETDs, and bookings. Assist with documentation management, including customs-related requirements and POA collection.
Reporting & Process Improvement
Create and maintain customer profiles, SOPs, routing instructions, and customer-specific reporting. Prepare performance reports, market trend analyses, and shipment tracking reports. Continuously identify opportunities to improve internal processes and customer service effectiveness. Participate in onboarding new customers and support ongoing account maintenance.
Relationship Building
Conduct regular customer outreach and account reviews. Participate in customer meetings and presentations. Support Quarterly Business Reviews (QBRs) and recommend solutions that add value to customer operations.
What We're Looking For
Required Qualifications Minimum 3 years of experience in a similar role within an International Freight Forwarding organization. Experience with Air and Ocean Import/Export Logistics. Strong customer service and relationship management skills. Proficiency with Microsoft Excel and the Microsoft Office Suite. Experience using CRM or Customer Management Systems. Excellent organizational, problem-solving, and multitasking abilities. Strong verbal and written communication skills in English. Additional language skills are considered an asset. Self-motivated, team-oriented, and eager to learn and grow.
Nice to Have
Knowledge of customs and transportation regulations, including AMPS, B13, ACI, CSI, or related compliance requirements. Experience preparing customer performance and logistics reports.
Apply Today
If you're looking for an opportunity to make a meaningful impact within a dynamic logistics environment and contribute to delivering outstanding customer experiences, we'd love to hear from you. Apply now and join our Vancouver team in delivering excellence in global logistics and customer service.
About OEC Group (Canada)
About Us / À propos
Founded in 1984, the OEC Group has grown into a global logistics leader with over 260 locations across Asia, the Indian sub-continent, Europe, the Middle East, Russia, the Americas, Africa, and Australia. We specialize in air and ocean freight, door-to-door delivery, customs clearance, insurance, IT solutions, consulting, warehousing, and distribution. With top-tier carriers, we manage everything from local shipments to large-scale international projects.
At OEC Group, our reputation is built on quality, reliability, and service excellence. Our passionate teams deliver secure, timely logistics with full visibility at every step. Driven by innovation and a forward-thinking culture, we continuously raise the bar to exceed client expectations and build lasting partnerships.
Fondé en 1984, le Groupe OEC est devenu un leader mondial de la logistique, avec plus de 260 sites en Asie, dans le sous-continent indien, en Europe, au Moyen-Orient, en Russie, dans les Amériques, en Afrique et en Australie. Nous offrons des services en fret aérien et maritime, livraisons à domicile, dédouanement, assurance, solutions informatiques, conseil, entreposage et distribution. Grâce à nos transporteurs de premier ordre, nous gérons des expéditions locales et des projets internationaux complexes.
Notre réputation repose sur la qualité, la fiabilité et l’excellence du service. Animés par une culture d’innovation, nous assurons des livraisons sécurisées et rapides, avec une visibilité complète, tout en bâtissant des relations durables avec nos clients.