Requisition ID: 43337

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The After-Hours Public Works Dispatcher performs a large variety of complex clerical work including: Public work call handling; dispatching of crews and equipment; responding to regular after-hours public works emergency calls; access control, directing visitors to their destination; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision and is required to make decisions based on knowledge of departmental and City policies and procedures.

The successful candidates must have a large degree of flexibility to meet operational requirements which are 24 hours a day, 7 days a week, including ability to work overnight shifts, weekends and statutory holidays on a pre-scheduled and short-notice basis. The shifts are based on an 8-hour work day and may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.

Specific Duties and Responsibilities

• Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.

• Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.

• Maintaining and updating computer and manual record systems.

• Answering the phone and dispatching crews.

• Performing SAP data entry for payroll time entry, costs and billing.

• Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.

• Dealing extensively with staff and the public.

• Word processing, spreadsheet and database duties as required.

• Creating and maintaining office files.

• Performing other related work as required.

Qualifications

Education and Experience:

• Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.

• Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.

• Preference will be given to candidates with prior public works dispatch and operator experience

Knowledge, Skills and Abilities:

• Considerable knowledge of applications such as MS Word, Access and Excel are required.

• Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred

• Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.

• Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.

• Some experience in doing payroll time entry, accounts payable and activity allocations in SAP;

• Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.

• Ability to remain motivated working alone.

• Good attendance is of operational importance.

Record Checks:

• A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: November 2025

Number of Positions Available: multiple

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: September 25, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.