About the role
Sysco Canada Inc.16 days ago
Greater Toronto Area
Senior Level
full_time
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Purpose
The National Account Manager strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The National Account Manager dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Responsibilities
- Works in collaboration with the VP National Accounts (VP NA), Directors, National Accounts and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
- Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
- Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
- Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns.
- Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
- Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
- Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
- Builds and maintains positive relationships with major healthcare chains and hospital groups.
- Manages and maintains Customer Service handbooks.
- Attends customer and industry events as needed.
- Collaboratively support the preparation and participate in requests for information/request for proposals.
- Supports the preparation and participates in contract renewals and negotiations.
- Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers' goals and key performance indicator (KPI) metrics.
- Participates in onboarding and offboarding of new concepts as well as franchise locations.
- Reviews Short Reports for Franchisees/Inbound Short Reports.
- Review customer allocation requests.
- Communicates contracted proprietary cost updates.
- Supports Credit team in ensuring the client's accounts are in terms with Sysco on a corporate and site level.
- Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders.
- Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Skills
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
- Excellent communication (written and verbal) and interpersonal skills.
Education
Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience
5+ years of experience
Physical Demands
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
Travel Requirements
0-50%
About Sysco Canada Inc.
Food and Beverage Services
1001-5000
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
About Sysco
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 74,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company generated sales of more than $76 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.
About the role
Sysco Canada Inc.16 days ago
Greater Toronto Area
Senior Level
full_time
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Purpose
The National Account Manager strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The National Account Manager dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Responsibilities
- Works in collaboration with the VP National Accounts (VP NA), Directors, National Accounts and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
- Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
- Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
- Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns.
- Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
- Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
- Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
- Builds and maintains positive relationships with major healthcare chains and hospital groups.
- Manages and maintains Customer Service handbooks.
- Attends customer and industry events as needed.
- Collaboratively support the preparation and participate in requests for information/request for proposals.
- Supports the preparation and participates in contract renewals and negotiations.
- Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers' goals and key performance indicator (KPI) metrics.
- Participates in onboarding and offboarding of new concepts as well as franchise locations.
- Reviews Short Reports for Franchisees/Inbound Short Reports.
- Review customer allocation requests.
- Communicates contracted proprietary cost updates.
- Supports Credit team in ensuring the client's accounts are in terms with Sysco on a corporate and site level.
- Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders.
- Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Skills
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
- Excellent communication (written and verbal) and interpersonal skills.
Education
Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience
5+ years of experience
Physical Demands
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
Travel Requirements
0-50%
About Sysco Canada Inc.
Food and Beverage Services
1001-5000
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
About Sysco
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 74,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company generated sales of more than $76 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.