Technical Analyst (Hybrid Cloud Ops)
Top Benefits
About the role
WHERE TECHNICAL mastery MEETS HYBRID CLOUD innovation . The Opportunity Are you passionate about leveraging cutting-edge technologies to solve complex problems for on-prem and cloud? We’re on the hunt for a hybrid cloud virtuoso who can help us on our hybrid cloud journey. As a Senior Technical Analyst you will be joining a team that is responsible for designing, deploying, optimizing, and supporting of server systems, storage platforms and hybrid cloud environments.
The Team You’ve Been Looking For AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.
As Part Of The AMA Team, You’ll Enjoy
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You like being in an environment that allows you to connect and interact with people daily but are just as comfortable working independently.
- You’re confident making decisions—guided by data, your lived experiences, and a strong sense of integrity.
- You’re a problem solver with an inquisitive, analytical mind. You love coming up with new ways to tackle a challenge and relish digging into the details to find the right solution.
- Ability to thrive in a fast-paced, dynamic environment.
- You know how to juggle priorities, balancing operational responsibilities with project work, and you thrive in environments where you can take initiative with minimal direction.
- You’re not afraid to ask ‘why’ and push for better ways of doing things.
How You’ll Make An Impact
-
Server & Storage Infrastructure:
-
Design, deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
-
Manage enterprise storage systems, ensuring capacity planning, performance tuning and data protection
-
Server patch management, backup/recovery strategies, and DR solutions
-
Hybrid Cloud Infrastructure:
-
Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc.)
-
Design and implement policies for governance and security standards for infrastructure and cloud environments
-
Optimize and implement performance and cost recommendations across AWS & Azure
-
Project Support:
-
Act as a subject matter expert for infrastructure in cross organizational projects
-
Collaborate, support, and provide guidance for development and application teams
-
Lead internal proof of concepts for infrastructure innovation and process improvements
-
Operational Support:
-
Provide support and root cause analysis for escalated server, storage and cloud services
-
Develop and maintain automations to streamline IT operational processes
-
Monitor system performance, cloud costs, analyze trends and recommend improvements
-
Support the creation and maintenance of infrastructure standards for design, technical architecture, operations, and security processes in AWS, Azure, and on-premises.
-
Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues
What You Bring To The Table
-
You have a post-secondary degree or diploma in an appropriate field like Information Technology or Computer Science.
-
5+ years of experience in enterprise IT infrastructure. 3+ years with cloud operations in a fast-paced enterprise environment including:
-
Proven expert hands-on experience designing, implementing, and troubleshooting in:
-
Microsoft Windows Server technologies:
-
Microsoft Hyper-V
-
Windows Failover Clustering
-
Enterprise storage solutions (NetApp preferred)
-
Scripting and automation (Powershell, Bash, etc)
-
Proficient hands-on experience designing, implementing, and troubleshooting in:
-
AWS (preferred) and/or Azure:
-
EC2/Azure VM, RDS/Azure SQL, S3/Storage Accounts, SCPs/Azure Policies
-
Cloud networking (load balancers, DNS, routing)
-
Infrastructure as Code (Terraform, CloudFormation, etc)
-
Patch and vulnerability management
-
Linux
-
NICE TO HAVE:
-
AWS (CloudOps Engineer/ SysOps Administrator - Associate, Solutions Architect Associate)
-
FinOps Certified Engineer
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid-Light
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Technical Analyst (Hybrid Cloud Ops)
Top Benefits
About the role
WHERE TECHNICAL mastery MEETS HYBRID CLOUD innovation . The Opportunity Are you passionate about leveraging cutting-edge technologies to solve complex problems for on-prem and cloud? We’re on the hunt for a hybrid cloud virtuoso who can help us on our hybrid cloud journey. As a Senior Technical Analyst you will be joining a team that is responsible for designing, deploying, optimizing, and supporting of server systems, storage platforms and hybrid cloud environments.
The Team You’ve Been Looking For AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.
As Part Of The AMA Team, You’ll Enjoy
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You like being in an environment that allows you to connect and interact with people daily but are just as comfortable working independently.
- You’re confident making decisions—guided by data, your lived experiences, and a strong sense of integrity.
- You’re a problem solver with an inquisitive, analytical mind. You love coming up with new ways to tackle a challenge and relish digging into the details to find the right solution.
- Ability to thrive in a fast-paced, dynamic environment.
- You know how to juggle priorities, balancing operational responsibilities with project work, and you thrive in environments where you can take initiative with minimal direction.
- You’re not afraid to ask ‘why’ and push for better ways of doing things.
How You’ll Make An Impact
-
Server & Storage Infrastructure:
-
Design, deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
-
Manage enterprise storage systems, ensuring capacity planning, performance tuning and data protection
-
Server patch management, backup/recovery strategies, and DR solutions
-
Hybrid Cloud Infrastructure:
-
Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc.)
-
Design and implement policies for governance and security standards for infrastructure and cloud environments
-
Optimize and implement performance and cost recommendations across AWS & Azure
-
Project Support:
-
Act as a subject matter expert for infrastructure in cross organizational projects
-
Collaborate, support, and provide guidance for development and application teams
-
Lead internal proof of concepts for infrastructure innovation and process improvements
-
Operational Support:
-
Provide support and root cause analysis for escalated server, storage and cloud services
-
Develop and maintain automations to streamline IT operational processes
-
Monitor system performance, cloud costs, analyze trends and recommend improvements
-
Support the creation and maintenance of infrastructure standards for design, technical architecture, operations, and security processes in AWS, Azure, and on-premises.
-
Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues
What You Bring To The Table
-
You have a post-secondary degree or diploma in an appropriate field like Information Technology or Computer Science.
-
5+ years of experience in enterprise IT infrastructure. 3+ years with cloud operations in a fast-paced enterprise environment including:
-
Proven expert hands-on experience designing, implementing, and troubleshooting in:
-
Microsoft Windows Server technologies:
-
Microsoft Hyper-V
-
Windows Failover Clustering
-
Enterprise storage solutions (NetApp preferred)
-
Scripting and automation (Powershell, Bash, etc)
-
Proficient hands-on experience designing, implementing, and troubleshooting in:
-
AWS (preferred) and/or Azure:
-
EC2/Azure VM, RDS/Azure SQL, S3/Storage Accounts, SCPs/Azure Policies
-
Cloud networking (load balancers, DNS, routing)
-
Infrastructure as Code (Terraform, CloudFormation, etc)
-
Patch and vulnerability management
-
Linux
-
NICE TO HAVE:
-
AWS (CloudOps Engineer/ SysOps Administrator - Associate, Solutions Architect Associate)
-
FinOps Certified Engineer
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid-Light
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!