Human Resources Business Partner (HRBP)
About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
The Human Resources Business Partner will play a key role in supporting employees and leaders across the organization. This role will be responsible for handling day-to-day HR operations, with a focus on employee relations, performance management, policy interpretation, and ensuring compliance with applicable employment laws and company practices. The successful candidate will be a proactive problem solver, an excellent communicator, and a trusted partner to both employees and managers.
Key Responsibilities
- Serve as a first point of contact for employee relations matters, ensuring fair, consistent, and timely resolution.
- Provide guidance and coaching to managers and employees on performance management, conflict resolution, and policy interpretation.
- Support HR programs including recruitment, onboarding, training, benefits, and engagement initiatives.
- Ensure compliance with employment legislation and company policies.
- Conduct investigations and prepare documentation as needed for employee relations cases.
- Partner with HR leadership to develop and implement HR initiatives that enhance the employee experience.
- Assist with HR reporting, metrics, and continuous process improvement initiatives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field (CHRP designation or working toward designation considered an asset).
- Minimum of 5–7 years of progressive HR experience, with direct experience handling employee relations matters.
- Strong knowledge of employment standards and HR best practices.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.
To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.
Human Resources Business Partner (HRBP)
About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
The Human Resources Business Partner will play a key role in supporting employees and leaders across the organization. This role will be responsible for handling day-to-day HR operations, with a focus on employee relations, performance management, policy interpretation, and ensuring compliance with applicable employment laws and company practices. The successful candidate will be a proactive problem solver, an excellent communicator, and a trusted partner to both employees and managers.
Key Responsibilities
- Serve as a first point of contact for employee relations matters, ensuring fair, consistent, and timely resolution.
- Provide guidance and coaching to managers and employees on performance management, conflict resolution, and policy interpretation.
- Support HR programs including recruitment, onboarding, training, benefits, and engagement initiatives.
- Ensure compliance with employment legislation and company policies.
- Conduct investigations and prepare documentation as needed for employee relations cases.
- Partner with HR leadership to develop and implement HR initiatives that enhance the employee experience.
- Assist with HR reporting, metrics, and continuous process improvement initiatives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field (CHRP designation or working toward designation considered an asset).
- Minimum of 5–7 years of progressive HR experience, with direct experience handling employee relations matters.
- Strong knowledge of employment standards and HR best practices.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.
To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.