Top Benefits
About the role
Company Description Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Job Description Open complaint files by phone or in writing for general complaints, and handle all related correspondence. Forward copies of complaints to the relevant departments and suppliers to obtain their version of events. Respond to all written or verbal inquiries before, during, or after clients’ travel, within established timelines and in compliance with industry regulations as well as company policies and procedures. Analyze customer claims and investigate the circumstances of the incident. Submit settlement proposals and negotiate resolutions. Qualifications Minimum of 3 years of experience in complaint management and customer service Strong analytical skills and a high level of empathy. Ability to work under pressure. Strong attention to detail. Excellent organizational and time management skills. Strong writing skills. Knowledge of the travel industry (an asset). Bilingualism (spoken and written) required*. Other information: Full-time position. Remote or on-site work. First week of training to be completed on-site. Additional Information *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process. #LI-SG1 Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
Lieu de travail: Hybride (Présentiel et télétravail) / Hybrid (face-to-face and telework) Type d'horaire: Horaire fixe – 37.5H/semaine : du lundi au vendredi / Fixed schedule - 37.5H/week: Monday to Friday Contract Type: Permanent - Full Time Job Category: Non-Unionized
Not the right fit? Search for Customer Relations Specialist jobs in Montreal, Quebec, Canada
About Transat A.T
Founded in Montreal 35 years ago, Transat has achieved worldwide recognition as a provider of holiday travel particularly as an airline under the Air Transat brand. Voted World’s Best Leisure Airline by passengers at the Skytrax World Airline Awards, it flies to international and Canadian destinations, striving to serve its customers with enthusiasm and friendliness at every stage of their trip or stay, and emphasizing safety throughout. Transat has been Travelife-certified since 2018, renewing its fleet with the greenest aircraft in their category as part of a commitment to a healthier environment, knowing that this is essential to its operations and the magnificent destinations it serves (TSX: TRZ).
Choosing Transat means… Joining a family of travel professionals who, for over 30 years, have been committed to providing a reliable and quality product to customers daily. Joining a company that invests in its employees and capitalizes on their evolution. Joining a conscientious team that is constantly striving to improve their customer experience. Contributing to the company's constant efforts in responsible tourism, thanks to the support of all employees, partners, suppliers and travellers. Working with a sense of respect, diversity and pride. We welcome women and men of all backgrounds, nationalities, and languages, as well as all age groups and lifestyles that wish to contribute to one of the world's largest integrated tourism companies. And, of course, choosing Transat means benefiting from competitive compensation, a full range of social benefits and a travel benefits plan.
Similar Jobs
Top Benefits
About the role
Company Description Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Job Description Open complaint files by phone or in writing for general complaints, and handle all related correspondence. Forward copies of complaints to the relevant departments and suppliers to obtain their version of events. Respond to all written or verbal inquiries before, during, or after clients’ travel, within established timelines and in compliance with industry regulations as well as company policies and procedures. Analyze customer claims and investigate the circumstances of the incident. Submit settlement proposals and negotiate resolutions. Qualifications Minimum of 3 years of experience in complaint management and customer service Strong analytical skills and a high level of empathy. Ability to work under pressure. Strong attention to detail. Excellent organizational and time management skills. Strong writing skills. Knowledge of the travel industry (an asset). Bilingualism (spoken and written) required*. Other information: Full-time position. Remote or on-site work. First week of training to be completed on-site. Additional Information *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process. #LI-SG1 Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
Lieu de travail: Hybride (Présentiel et télétravail) / Hybrid (face-to-face and telework) Type d'horaire: Horaire fixe – 37.5H/semaine : du lundi au vendredi / Fixed schedule - 37.5H/week: Monday to Friday Contract Type: Permanent - Full Time Job Category: Non-Unionized
Not the right fit? Search for Customer Relations Specialist jobs in Montreal, Quebec, Canada
About Transat A.T
Founded in Montreal 35 years ago, Transat has achieved worldwide recognition as a provider of holiday travel particularly as an airline under the Air Transat brand. Voted World’s Best Leisure Airline by passengers at the Skytrax World Airline Awards, it flies to international and Canadian destinations, striving to serve its customers with enthusiasm and friendliness at every stage of their trip or stay, and emphasizing safety throughout. Transat has been Travelife-certified since 2018, renewing its fleet with the greenest aircraft in their category as part of a commitment to a healthier environment, knowing that this is essential to its operations and the magnificent destinations it serves (TSX: TRZ).
Choosing Transat means… Joining a family of travel professionals who, for over 30 years, have been committed to providing a reliable and quality product to customers daily. Joining a company that invests in its employees and capitalizes on their evolution. Joining a conscientious team that is constantly striving to improve their customer experience. Contributing to the company's constant efforts in responsible tourism, thanks to the support of all employees, partners, suppliers and travellers. Working with a sense of respect, diversity and pride. We welcome women and men of all backgrounds, nationalities, and languages, as well as all age groups and lifestyles that wish to contribute to one of the world's largest integrated tourism companies. And, of course, choosing Transat means benefiting from competitive compensation, a full range of social benefits and a travel benefits plan.