FRONT OF HOUSE COORDINATOR

Full-time | In-person | Calgary, AB

We’ll start reviewing applications as they come in and keep this posting open until we find the right person.

As the steward of the Righteous Fan Experience, you own the performance and impact of all in-person, customer-facing experiences. From first impressions to lasting relationships, you ensure every interaction at our Gelato Factory & Coffee Bar reflects our core virtues of connection, fun, and belonging.

This business unit exists to generate revenue while deepening brand love and loyalty. Leveraging strong operational leadership and marketing awareness, you introduce, convert, and inspire fans through every experience you lead.

About Righteous

Righteous exists to enrich people’s lives, one tiny spoonful at a time.

We believe businesses should do more than sell products. They should treat people well, challenge industry norms, pursue quality without compromise, and leave things better than they found them. We think differently, act differently, and hold ourselves to a high standard. We just happen to do it by making gelato.

The Role

Reporting to the Brand Manager, you lead the in-house events function end-to-end, including experience offerings, team leadership, and coffee bar operations. You turn every fan interaction into an opportunity to build community, drive sales, and bring the Righteous brand to life.

What You’ll Own

FAN EXPERIENCES & EVENTS

• Host in-person experiences including Culture Tours, Tastings, and Gelato Academies, engaging guests, telling our story, and ensuring every visit feels personal, fun, and unforgettable.
• Own the coordination and execution of all customer-facing experiences, ensuring a 5-star experience across in-person, phone, and online interactions.
• Manage Experience Inbox inquiries and bookings, delivering strong customer service with a 24–48 hour response time.
• Ensure all on-site events comply with AGLC regulations, maintaining a safe and responsible environment for all fans and team.
• Partner with Marketing on promotions, launches, and brand-aligned experiences, supporting day-of execution as needed.
• Plan and execute off-site brand activations and community events that bring the Righteous brand to life as needed.

LEADERSHIP & TEAM MANAGEMENT

• Lead, hire, onboard, train, and manage the Brand Ambassador team.
• Own workforce planning and scheduling across the Gelato Academies and Coffee Bar.
• Set clear expectations and standards through training in product knowledge, allergens, operations, and fan experience excellence.
• Provide ongoing coaching, feedback, and leadership to build a high-performing, engaged team.
• Ensure accurate and timely payroll approval for Brand Ambassadors and café team members.

REVENUE GENERATION

• Upsell and customize private Gelato Academies and experiences to drive incremental revenue while delivering a tailored, high-quality fan experience.
• Meet and exceed established Weekly and Monthly Sales Targets through strong operational execution, efficient staffing, and fan engagement.
• Track, analyze, and optimize performance across all experiences—adjusting pricing, scheduling, and offerings based on revenue, margin, and fan feedback.
• Design and execute high-impact community activations that deliver immediate revenue while building long-term brand loyalty.

CAFÉ OPERATIONS

• Own day-to-day Gelato & Coffee Bar operations, including scheduling, inventory, training, and service standards.
• Ensure consistent, world-class fan experiences within the café.
• Support small-batch gelato production for the cafe.
• Uphold safety, cleanliness, and sanitation standards at all times.

E-COMMERCE & INVENTORY MANAGEMENT

• Oversee café and experience e-commerce operations, including Shopify and delivery app orders, and order fulfillment.
• Organize, label, and prepare inventory for orders, donations, and sampling, including packing and shipping.
• Maintain inventory accuracy across all platforms and partners.
• Partner with Logistics and Marketing to improve inventory processes and fan experience.
• Execute and track coupon mailouts and redemptions in alignment with Marketing direction.

Who you are

• A Natural Leader: You lead by example, living the brand and our 8 core virtues every day.
• Self-Motivated: You are hands-on and identify where impact is needed most without waiting for direction.
• A Clear Communicator: You possess expert-level customer service skills, whether in person or via written correspondence.
• Organized & Adaptable: You are comfortable managing multiple priorities in a fast-paced environment.

What you bring

Experience

• Experience: 1-4 years in hospitality, marketing, communications, or customer-centric environments.
• Leadership: Proven ability to lead and develop small teams (3-10 people).
• Operational Acumen: Experience managing labor, daily workflows, and basic business/HR tools.

Skills

• Strong organization and follow-through
• Clear, direct communication
• Ability to manage multiple priorities at once
• Good judgment and problem-solving
• Comfort working with basic financials (labour, costs, revenue)

Practical requirements

• Your own laptop
• Able to work evenings, weekends, and events as needed
• Physically able to be on your feet for extended periods
• Valid Alberta driver’s license and access to a vehicle
• ProServe certification (or willing to get it)

Non-negotiables
At Righteous, we believe that how you do anything is how you do everything, and that how people show up has not only an impact on our results, but also those they work with. Our Core Virtues & Belonging Commitment, help us continue to have a world class culture, that exemplifies creating a place that makes the world more awesome.

We also expect you to consistently deliver on the Ten Things That Require Zero Talent: Being on time. Work ethic. Effort. Body language. Energy. Attitude. Passion. Being coachable. Doing extra. Being prepared.

Total Rewards:

• Base Salary: $44k-$54k/year.

• Bonus: Opportunity tied to Café & Experience performance

• Opportunity to share in our success through our Equity Incentive Plan

• Comprehensive benefits supporting physical and mental health, including medical, dental, vision, critical illness, long-term disability, out-of-country emergency coverage, and an Employee Assistance Program

• Time Off & Wellbeing 10 vaycay days to start, increasing to 15 days after 5 years ‍- ️ 5 paid flex days, plus 1 extra flex day for each year of service 5 paid personal health days 1 paid birthday day! Up to 5 paid bereavement days- Personal & Professional Development Fund to support your growth

• Free Weekly pints & bars (yes, really!)

• Free In-house coffee & gelato bar + snacks for days!

• Compensation will depend on experience, capability, and overall fit for the role.

Come as you are. Everyone is welcome here :)

If you’re reading this and thinking “I’m not sure I check every box” — apply anyway. Research shows that women and people of colour are less likely to apply unless they meet every single requirement. We care way more about your potential, your mindset, and how you show up than a perfect resume. If this role excites you, we’d genuinely love to hear from you.