BUSINESS ACCOUNT EXECUTIVE

About telMAX Inc.:

telMAX is a private equity backed all fiber digital infrastructure platform that provides a 21st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the GM, Business & Wholesale Services. The Business Account Executive (BAE) will be responsible for leading telMAX’s entry into the commercial market. The Business Account Executive will generate and qualify customer leads, communicate with Businesses, Property Management ad Building Owners within our geographic footprint, qualify their telecom needs and goals, and create a solution using our state-of-the-art fibre optic services. A knowledge of network systems, fibre optics, and past telecom experience would be greatly beneficial. The ideal candidate will have strong communication skills, a drive to grow and foster relationships with clients, and the ability to educate businesses on the benefits of fibre optic networks. In this highly dynamic position, you will have the opportunity to learn and grow in your career and within the organization.

Responsibilities & Key Duties include:

Sales and Lead Generation:

• Sell telMAX telecommunications services (fibre optics, internet, VOIP, etc.) to businesses, property managers, and building owners.
• Generate, qualify, and manage a strong pipeline of warm and cold leads to meet sales quotas and targets.
• Conduct outreach via cold calling, emails, and networking to identify potential customers within your territory.
• Manage the full sales cycle from prospecting to closing deals.

Customer Relations & Service:

• Build and foster strong, long-term relationships with clients, ensuring telMAX is positioned as a trusted partner for their telecom needs.
• Educate customers about telMAX’s products, services, bundles, and promotions to meet their unique business requirements.
• Provide exceptional customer service throughout the sales process and post-sale to ensure customer satisfaction and retention.

Sales Strategy & Management:

• Collaborate with internal teams to develop tailored telecom solutions that align with client needs.
• Negotiate contracts and agreements, ensuring deals are mutually beneficial for both telMAX and the customer.
• Continuously update and maintain accurate sales records, data, and activities in the CRM system.

Market Intelligence & Feedback:

• Track and analyze customer feedback, market trends, and competitive landscape to contribute to product development and pricing strategies.
• Provide insights and recommendations to management on customer needs and ways to enhance service offerings.
• Represent telMAX professionally and ethically at all times, adhering to company policies, procedures, and guidelines.

Attributes:

• Strong written and verbal communication skills.
• Excellent ability to build rapport with clients and maintain lasting business relationships.
• Knowledge of business-grade internet and telecommunications solutions.
• Familiarity with VoIP systems and telecommunication technologies.
• Past telecom sales experience or relevant B2B sales experience preferred.
• Proficiency in CRM systems and managing a contact funnel.
• Strong organizational skills with attention to detail and accuracy.
• Ability to cross-sell multiple telecom products and services.
• Proven ability to meet and exceed monthly sales quotas.
• High level of self-motivation and drive to succeed in a fast-paced, competitive environment.
• Willingness to support clients post-sale to ensure ongoing satisfaction and resolve any issues.

Education:

• Bachelor’s degree in Business, Communications, Marketing, or a related field is preferred but not mandatory.
• Relevant certifications or training in telecommunications, sales, or customer relationship management would be an asset.

Experience:

• Minimum of 2-3 years of B2B outside sales experience, preferably within the telecommunications or related industries.
• Demonstrated experience working with and achieving sales targets/quotas.
• Proven experience managing and nurturing a client list, maintaining regular contact to drive repeat business.
• Experience cultivating, maintaining, and using a CRM system to track leads, opportunities, and customer interactions.
• Basic knowledge of network design and telecommunications infrastructure is highly beneficial.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are agrowing,dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.