Top Benefits
About the role
Company: CGL
Department: IT
Employment Type: Temporary Full-Time ( 6 months)
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant.
This is a 6 month temporary position with a possibility of full-time permanent position upon completion of the term.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.
The Assoc Technical Support Analyst uses problem determination tools and techniques to resolve incidents of small to medium complexity, documents solutions, and may also participate in installations and project work. The Technical Support Analyst is the second of four progressive levels in Technical Support, based on increased complexity of investigation, project work, research, and documentation on new resolutions, along with accompanying required experience.
Technologies you have experience with:
-
You have experience using and troubleshooting Windows 10, as well as preferably experience using and troubleshooting OSX/macOS
-
You have experience writing basic scripts in Powershell to help automate routine/repetitive tasks
-
You have prior experience using remote-connectivity tools to provide end-user support.
-
Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, Service Now, SCOM, SCCM, SCEP is an asset
-
Knowledge of ITIL, Kepner Tregoe and/or KCS is an asset
How you will create impact:
-
Proactively monitor server and workstation alerts and reference established documentation to resolve the issue.
-
Respond to second level (i.e. Tier 2) problem tickets that have been escalated by the first level Help Desk or other areas.
-
Diagnose, analyze and resolve problems and issues of small to medium complexity for desktop, mobile, network and/or server environment by referencing existing documentation or knowledge gained from previous work experience.
-
Escalate more complex issues to more senior Technical Support staff.
-
Provide advice to end users on technical matters.
-
Create and maintain knowledge articles for new and existing known errors utilizing standard enterprise tools and processes.
-
Create documentation and training material to train others on new solutions.
-
May provide remote or on-site implementation support with hardware and/or software installation, including unattended software releases, individual orders, new LAN attached devices, and/or new office openings/moves.
How you will succeed:
-
You influence change and are committed to continuous improvement, in order to exceed client expectations.
-
You leverage critical thinking skills to identify problems and proactively propose solutions.
-
Your strong communication skills allow you to clearly convey messages.
-
You’re an effective team player who shares knowledge to support your peers.
To join our team:
-
Some post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
-
2-3 years work technical support experience in a large professional organization with 2,000+ staff.
-
Solid knowledge of hardware and software in a multi-platform environment (i.e. servers, desktops, laptops, printers).
What you need to know:
-
Detail oriented work that requires a high degree of mental concentration for extended periods of time.
-
Rotational shifts outside of standard business hours.
-
You are required to work on a rotational on-call schedule.
-
You will be subject to a background check as a condition of employment, in the event you are the successful candidate.
-
Successful applicants will be required to travel to the Guelph office for training.
What's in it for you?
-
Training and development opportunities to grow your career.
-
Flexible work options to support personal and family needs.
-
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
-
Volunteer opportunities to give back to your community.
#LI-AG1
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
Top Benefits
About the role
Company: CGL
Department: IT
Employment Type: Temporary Full-Time ( 6 months)
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant.
This is a 6 month temporary position with a possibility of full-time permanent position upon completion of the term.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.
The Assoc Technical Support Analyst uses problem determination tools and techniques to resolve incidents of small to medium complexity, documents solutions, and may also participate in installations and project work. The Technical Support Analyst is the second of four progressive levels in Technical Support, based on increased complexity of investigation, project work, research, and documentation on new resolutions, along with accompanying required experience.
Technologies you have experience with:
-
You have experience using and troubleshooting Windows 10, as well as preferably experience using and troubleshooting OSX/macOS
-
You have experience writing basic scripts in Powershell to help automate routine/repetitive tasks
-
You have prior experience using remote-connectivity tools to provide end-user support.
-
Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, Service Now, SCOM, SCCM, SCEP is an asset
-
Knowledge of ITIL, Kepner Tregoe and/or KCS is an asset
How you will create impact:
-
Proactively monitor server and workstation alerts and reference established documentation to resolve the issue.
-
Respond to second level (i.e. Tier 2) problem tickets that have been escalated by the first level Help Desk or other areas.
-
Diagnose, analyze and resolve problems and issues of small to medium complexity for desktop, mobile, network and/or server environment by referencing existing documentation or knowledge gained from previous work experience.
-
Escalate more complex issues to more senior Technical Support staff.
-
Provide advice to end users on technical matters.
-
Create and maintain knowledge articles for new and existing known errors utilizing standard enterprise tools and processes.
-
Create documentation and training material to train others on new solutions.
-
May provide remote or on-site implementation support with hardware and/or software installation, including unattended software releases, individual orders, new LAN attached devices, and/or new office openings/moves.
How you will succeed:
-
You influence change and are committed to continuous improvement, in order to exceed client expectations.
-
You leverage critical thinking skills to identify problems and proactively propose solutions.
-
Your strong communication skills allow you to clearly convey messages.
-
You’re an effective team player who shares knowledge to support your peers.
To join our team:
-
Some post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
-
2-3 years work technical support experience in a large professional organization with 2,000+ staff.
-
Solid knowledge of hardware and software in a multi-platform environment (i.e. servers, desktops, laptops, printers).
What you need to know:
-
Detail oriented work that requires a high degree of mental concentration for extended periods of time.
-
Rotational shifts outside of standard business hours.
-
You are required to work on a rotational on-call schedule.
-
You will be subject to a background check as a condition of employment, in the event you are the successful candidate.
-
Successful applicants will be required to travel to the Guelph office for training.
What's in it for you?
-
Training and development opportunities to grow your career.
-
Flexible work options to support personal and family needs.
-
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
-
Volunteer opportunities to give back to your community.
#LI-AG1
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.