POSITION OVERVIEW:
Responsible for supporting the resolution of overage, shortage, and damaged freight within the Less Than Truckload (LTL) network. Ensures accurate documentation, timely communication with internal and external stakeholders, participate in the analysis of complex data and information and compliance with company policies and regulatory requirements. Including claim intake, data entry, and assisting in root cause analysis to reduce recurring issues and implementation of innovative solutions to solve business problems and deliver operational and customer benefits under general supervision.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

1. Review and process OS&D reports to assess value, support high value issues for OS&D staff and assigned service centers.
2. Ensure timeliness of OS&D investigations. Investigate OS&D related to shipments at service center locations for quality descriptions and possible placement prior to forwarding to claims.
3. Serve as point of contact for multiple service centers and/or districts regarding OS&D matters. Conduct research to assist in identifying trends and recurring issues in freight handling and solutions.
4. Manage and maintain progress on assigned project(s) to ensure deadlines and objectives are achieved. Educate business stakeholders on policies, processes, best practices for OS&D resolution.
5. Report on OS&D health of the network, ensuring quality metrics are captured, analyzed and communicated.
6. Comply with all applicable laws/regulations including DOT, as well as company policies/procedures.
7. Perform other duties as required

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Post-secondary Diploma, required
• Minimum three (3) years’ experience in transportation or related field, required
• Basic understanding of LTL freight operations and OS&D processes
• Strong time management and organizational skills, including strong attention to detail
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Strong verbal, reading and written communication skills
• Ability to manage competing and changing priorities
• Bilingual (English/French) preferred; required in Quebec

WORKING CONDITIONS

• Hours may vary due to operational need
• Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Preferred Qualifications:#FreightOS

Pay Transparency:

Pay:

**Additional Details:**Bilingual (English/French) required

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.