Customer Service Representative II
About the role
JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Receives and enters orders for customers
-
Responds to customer inquiries regarding inventory availability, validity, and special request items
-
Coordinates with other departments to insure timeliness of production and shipping
-
Communicates estimated production lead times and delivery times to customers
-
Receives discrepancies and requests for credit from customers
-
Checks status of orders and back-orders
-
Works with Material Specification team for parts creation
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge and experience working in System 36 and INFOR
- Knowledge of computers sufficient to utilize email, spreadsheets and databases
- Typing skills sufficient for email communications and data entry into various systems
- Skill in operating office equipment
- Ability to communicate in both oral and written forms with all levels inside and outside of the organization
- Ability to work independently
- Ability to meet deadlines
- Ability to professionally address a variety of customer issues
- Ability to gain product knowledge
- Ability to carry out tasks completely, efficiently and in a timely manner
MINIMUM REQUIREMENTS
EDUCATION:
-
High School Graduate or GED
-
15 semester hours of college in a related field may substitute for required experience
EXPERIENCE**:**
- 1+ Years Experience in Customer Service and Accounting
WORKING CONDITIONS
PHYSICAL REQUIREMENTS:
- Light work
- Walking
**ENVIRONMENT:**Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers
Not the right fit? Search for Customer Service Representative jobs in Abbotsford, BC
About Wilsonart International
Headquartered in Austin, Texas, Wilsonart is a world leading manufacturer and distributor of engineered surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500. Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail markets. Wilsonart, operating under the Wilsonart®, Resopal®, Polyrey®, Arborite®, Laminart®, Bushboard™, Mermaid™, Shore®, Ralph Wilson®, KML®, NewLeaf®, Wetwall®, Durcon® and Technistone® brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in more than 100 countries with manufacturing operations in North America, United Kingdom, France, Germany and Czech Republic. Positioned for Future Growth An extensive global manufacturing footprint, state-of-the-art process technologies, and scalable Global distribution capabilities provide a meaningful competitive advantage with excellent brand recognition and a reputation for product innovation and superior service which allow for strong and stable margin performance and robust cash flow conversion. We have a strong company culture and extremely talented employee base as well as a dedicated and invested core Executive Leadership Team.
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Customer Service Representative II
About the role
JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Receives and enters orders for customers
-
Responds to customer inquiries regarding inventory availability, validity, and special request items
-
Coordinates with other departments to insure timeliness of production and shipping
-
Communicates estimated production lead times and delivery times to customers
-
Receives discrepancies and requests for credit from customers
-
Checks status of orders and back-orders
-
Works with Material Specification team for parts creation
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge and experience working in System 36 and INFOR
- Knowledge of computers sufficient to utilize email, spreadsheets and databases
- Typing skills sufficient for email communications and data entry into various systems
- Skill in operating office equipment
- Ability to communicate in both oral and written forms with all levels inside and outside of the organization
- Ability to work independently
- Ability to meet deadlines
- Ability to professionally address a variety of customer issues
- Ability to gain product knowledge
- Ability to carry out tasks completely, efficiently and in a timely manner
MINIMUM REQUIREMENTS
EDUCATION:
-
High School Graduate or GED
-
15 semester hours of college in a related field may substitute for required experience
EXPERIENCE**:**
- 1+ Years Experience in Customer Service and Accounting
WORKING CONDITIONS
PHYSICAL REQUIREMENTS:
- Light work
- Walking
**ENVIRONMENT:**Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers
Not the right fit? Search for Customer Service Representative jobs in Abbotsford, BC
About Wilsonart International
Headquartered in Austin, Texas, Wilsonart is a world leading manufacturer and distributor of engineered surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500. Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail markets. Wilsonart, operating under the Wilsonart®, Resopal®, Polyrey®, Arborite®, Laminart®, Bushboard™, Mermaid™, Shore®, Ralph Wilson®, KML®, NewLeaf®, Wetwall®, Durcon® and Technistone® brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in more than 100 countries with manufacturing operations in North America, United Kingdom, France, Germany and Czech Republic. Positioned for Future Growth An extensive global manufacturing footprint, state-of-the-art process technologies, and scalable Global distribution capabilities provide a meaningful competitive advantage with excellent brand recognition and a reputation for product innovation and superior service which allow for strong and stable margin performance and robust cash flow conversion. We have a strong company culture and extremely talented employee base as well as a dedicated and invested core Executive Leadership Team.