ITSM Lead (TSYS-Credit Card)
About the role
Job Title: ITSM Lead Location: Toronto, ON (Hybrid) Type: Contract
About the job: TSYS experience is a must have Own end‑to‑end ITSM operations for credit card platforms, including Incident, Problem, Change, and Release Management, ensuring 24x7 availability, SLA/SLO compliance, and stable card processing operations (authorization, clearing, settlement, chargebacks). Lead Cloud and hybrid operations (AWS/Azure) supporting card processing systems, digital card services, and integrations with processors (e.g., TSYS), networks (Visa/Mastercard), and downstream banking platforms. Act as the primary escalation and incident commander for card‑related production incidents, driving timely restoration, root‑cause analysis, and preventive actions to reduce MTTR and recurring transaction or authorization issues. Ensure regulatory and security compliance across card operations, including PCI‑DSS, AML/KYC, fraud monitoring, and audit readiness, working closely with risk, security, and compliance teams. Drive operational excellence and continuous improvement through automation, observability, runbooks, and SRE practices to improve card transaction reliability, system resilience, and customer experience. Requirements Must have 10+ yrs of experience in Operations Management ITIL Certified AWS/Azure Certified
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Not the right fit? Search for ITSM Lead jobs in Toronto, Ontario, Canada
About Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.
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ITSM Lead (TSYS-Credit Card)
About the role
Job Title: ITSM Lead Location: Toronto, ON (Hybrid) Type: Contract
About the job: TSYS experience is a must have Own end‑to‑end ITSM operations for credit card platforms, including Incident, Problem, Change, and Release Management, ensuring 24x7 availability, SLA/SLO compliance, and stable card processing operations (authorization, clearing, settlement, chargebacks). Lead Cloud and hybrid operations (AWS/Azure) supporting card processing systems, digital card services, and integrations with processors (e.g., TSYS), networks (Visa/Mastercard), and downstream banking platforms. Act as the primary escalation and incident commander for card‑related production incidents, driving timely restoration, root‑cause analysis, and preventive actions to reduce MTTR and recurring transaction or authorization issues. Ensure regulatory and security compliance across card operations, including PCI‑DSS, AML/KYC, fraud monitoring, and audit readiness, working closely with risk, security, and compliance teams. Drive operational excellence and continuous improvement through automation, observability, runbooks, and SRE practices to improve card transaction reliability, system resilience, and customer experience. Requirements Must have 10+ yrs of experience in Operations Management ITIL Certified AWS/Azure Certified
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Not the right fit? Search for ITSM Lead jobs in Toronto, Ontario, Canada
About Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.