Job Summary

The Team Leader works with the teams and diverse community partners to deliver a broad range of services. This position has the accountability and responsibility to plan, develop, manage, coordinate, and evaluate the delivery of child welfare services in the areas of resources, child protection, guardianship, and adoption services for children and families.

This position will provide direction, leadership, and support to staff within this team for professional and integrated services delivery and must ensure adequate clinical support is provided as well as staff training and development. This Team Leader works in partnership with other Team Leaders within the Agency to provide coverage for each other.

Reports to: Director of Programs and Practice and Executive Director

Key Duties and Responsibilities:

• Supervises staff, including assignment of work, development, and evaluation of performance plans.
• Plans, implements, and manages the multidisciplinary approach to Metis Family Services programs and services in accordance with legislation, regulations, and regional/ministry policies.
• Ensure service delivery is performed according to and within the agencies polices and procedures.
• Provides guidance to staff on the interpretation of Acts, regulations, standards and procedures.
• Monitors and evaluates the standards of practice and the efficiency and effectiveness of programs and services for the various program areas.
• Provides ongoing professional supervision and consultation with staff and ensures a broad range of staff training and development is provided.
• Establishes relationships with community partners, provincial, and non-governmental agencies to enhance service delivery.
• Participates in area and planning committees.
• Oversees the delegation process for new workers: establishing and implementing a system for ensuring timely completion of field guides; monitoring the progress of new workers; and applying for delegation when appropriate.
• Manages contracts (requiring subject matter expertise to verify satisfactory performance results have been achieved, for release of payment)
• Allocates and monitors the most effective use of resources.
• Conducts presentations to enhance the profile of the Agency within the community.

Job Skills and Abilities:

• Well-developed leadership in providing guidance and direction to staff to clients needs, assessments, and service delivery mandates.
• Able to exercise good judgement and assessment skills.
• Strong interpersonal skills and excellent oral and written communication skills
• Demonstrated ability to teach skills and recognize training needs for staff.
• Knowledge of related practices, principles, and theories in the areas of child welfare, community social services, and a strong understanding of Metis issues.
• Excellent organization, time and general management skills and abilities
• Competent in the judicious use of delegated authority
• Familiar with court procedures and laws of evidence
• Ability to function independently while managing concurrent tasks and deadlines, often under pressure.
• Ability to work effectively as a team player with management staff, program staff, agency staff, social workers, and other personnel from the private and public sector.
• Ability to apply tact and diplomacy in dealing with others, including when dealing with sensitive and/or politically charged issues.
• Perform other related duties as required.

Qualifications, Education and Experience:

• Master degree in Social Work or a related human services field is preferred
• Bachelor’s Degree Social Work, Child and Youth Care, or related field will be considered based on balance of education and experience

o NOTE: If this education was obtained outside of Canada, you need to confirm it has been assessed for equivalency through the International Credential Evaluation Services (ICES). You must provide a basic report by the closing date of this posting to be considered.

• Five (5) years of recent related work experience.
• Six months (6) of relevant supervisor experience within the last three years.
• Working knowledge of the Child, Family and Community Services Act (CF&CSA) and the Aboriginal Operational and Practice Standards and Indicators (AOPSI).
• Previous supervisory training preferred.
• Knowledge and appreciation of Indigenous cultures and history and how these affect the development of individuals, families, and communities with preference to knowledge of Metis culture.
• Understanding of cross- cultural issues as they affect children in care, foster parents, biological parents, and communities of origin.
• If delegated at a level below C6, candidate will be required to obtain C6 delegation within one year of employment as a condition of hire

Additional Information:

This position is required to work in a stressful environment often dealing with clients in crisis. Managing emergencies and providing assistance and support under the pressure of short deadlines are ongoing expectations. The willingness to be flexible and to work effectively both independently when required and with the senior management staff is essential.

Other Requirements:

• Must have a Criminal Record Check completed by and satisfactory to Métis Family Services.

• Valid Class 5 Driver’s License; Driver’s Abstract and a reliable and safe vehicle

• May be required to work outside core business hours (evenings and weekends)

• Satisfactory proof of legal authorization to work in Canada

Core Competencies:

Indigenous Relations Behavioural Competencies

• Cultural Agility is the ability to work respectfully, knowledgeably, and effectively with Indigenous people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one’s own culture and world view, and the culture of the agency and to notice commonalities, and distinctions with indigenous cultures, and world views. It is recognition of the ways that personal and professional values may conflict or align with those of indigenous people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective effectively to other people from diverse backgrounds with diverse views.

Behavioural Competencies

• Developing Others involves a genuine intent to foster the long-term learning or development of others through coaching, managing performance and mentoring. Its focus is on developmental intent and effect rather than on a formal role of training. For this competency to be considered, the individual’s actions should be driven by a genuine desire to develop others, rather than by a need to transfer adequate skills to complete tasks.

• Seeking and Using Feedback involves recognizing that improving performance and authenticity can occur through a reciprocal relationship. This requires an acknowledgement that here is an opportunity for mutual learning and development and levels the field in what is brought to supervision. Reciprocal learning can require active listening and modeling personal change in order to foster trust.

• Decisive Insight combines the ability to draw on one’s own experience, knowledge and training and effectively problem-solve increasingly difficult and complex situations. It involves breaking down problems, tracing implications and recognizing patterns and connections that are not obviously related. It translates into identifying underlying issues and making the best decisions at the most appropriate time. At higher levels, the parameters upon which to base the decision become increasingly complex and ambiguous and call upon novel ways to think through issues.

• Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to others.

• Reflective Practice is the ability to critically assess how one’s values, beliefs, ethics and culture influence decisions and relationships. An ability to demonstrate exemplary behaviour and curiosity regarding the perspectives of others, results in appropriate boundaries and insightful practice.

• Responsive Learning is facilitated through multiple approaches to encourage a deepening and expanding of skill sets with a view to continuing to build expertise that result in improved individual and organization outcomes.

• Handling crisis involves effectively managing risks and crises and handling public relations.

• Leadership implies a desire to lead others, including diverse teams. Leadership is generally, but not always, demonstrated from a position of formal authority. The “team” here should be understood broadly as any group with which the person interacts regularly.

Rate of pay: Delegated Supervisor Grid 30: $49.7177 to $56.7749

Start date: As soon as possible.

Please apply for this position from our website at the following link https://www.metisfamilyservices.ca/opportunities

This position requires union membership.

Métis Family Services thanks all applicants for their interest in this career opportunity; however, only those considered for the position will be contacted.

Experience

Required

• 5 year(s): • Five (5) years of recent related work experience. • Six months (6) of relevant supervisor experience within the last three years.

Education

Required

• Bachelor's degree or better in Social Work or related field

Licenses & Certifications

Preferred

• Delegated License

Skills

Required

• Working Effectively with staff and third part
• Team Work
• Abilities and exp in developing relationships
• Knowledge of Metis and Indigenous issues