Dispatch / Customer Service
About the role
WE ARE ARCTIC GLACIER!
Sure, we have exciting job opportunities, but being a “people first” organization we also offer competitive compensation, rewarding work, and a clear vision of doing the right thing – by our customers and employees. Our team is solution and safety oriented, going above and beyond for our customers, and in turn they get the support of the company. We pride ourselves on having a trustworthy atmosphere, where our team feels empowered to do their best.
Dispatch/Customer Service
Seasonal position/Full time hours
(Shifts: 9:00AM - 5:00PM and 2:00PM - 10:00PM - Monday - Sunday shifts; weekends mandatory)
Job Description: Reporting to the Distribution Manager, this position is responsible for answering or responding to all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.
Key Responsibilities:
- Responsible for correspondence with customers and dispatch drivers.
- Communicates with drivers on day-to-day assignments.
- Reconciles all cash and driver invoices.
- Builds base routes for drivers.
- Maintains handheld invoicing system.
- Coordinates the dock area involving the loading of trucks, shipping, and receiving.
- Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
- Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
- Supports DOT compliance and other safety initiatives.
- Receives merchandiser repair calls and dispatches service technicians.
- Additional duties may be assigned.
Salary - $22/hour
Candidate Qualifications:
- 1 to 2 years’ experience working in a distribution environment -Previous dispatch experience highly desirable.
- Excellent written and verbal communication skills.
- Basic math and cash handling skills.
- Ability to work independently as well as in a team setting.
- Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
- Must be comfortable working with hand held units.
- Working knowledge in Microsoft Office products, including Excel and Outlook.
- Must be available to work evenings, weekends, holidays.
CORE COMPETENCIES
**Collaborative |**Our attitude makes the difference, and the results show
**Reliable |**We do what we say we will do by the time we say it will be done
**Solutions-Oriented |**We persevere and look for the answer, not the blame
**Speed to Execution |**We work quickly to efficiently achieve our goals and objectives
**Safety Oriented |**We do the right things to keep our employees, customers, and the public safe
CORE VALUES
People First | Action | Customer Commitment | Teamwork | Trust
***Note on our Recruitment Process:***To help us connect with you faster, Arctic Glacier utilizes AI technology for creating screening questions and streamlining interview scheduling. We do not use AI to filter out or automatically disqualify applicants; we believe in a human-first approach to building our team.
Arctic Glacier values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.
Not the right fit? Search for Dispatch / Customer Service jobs in Mississauga, ON
About Arctic Glacier
Arctic Glacier is a leading producer, marketer and distributor of high-quality packaged ice to consumers in Canada and the United States, primarily under the brand name of Arctic Glacier Premium Ice. Arctic Glacier operates 45 production plants and 49 distribution facilities across Canada and the northeastern, central and western United States servicing more than 75,000 retail accounts. Arctic Glacier also licenses its trade names and proprietary technology to independently owned companies in Canada and the United States under franchise and license agreements.
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Dispatch / Customer Service
About the role
WE ARE ARCTIC GLACIER!
Sure, we have exciting job opportunities, but being a “people first” organization we also offer competitive compensation, rewarding work, and a clear vision of doing the right thing – by our customers and employees. Our team is solution and safety oriented, going above and beyond for our customers, and in turn they get the support of the company. We pride ourselves on having a trustworthy atmosphere, where our team feels empowered to do their best.
Dispatch/Customer Service
Seasonal position/Full time hours
(Shifts: 9:00AM - 5:00PM and 2:00PM - 10:00PM - Monday - Sunday shifts; weekends mandatory)
Job Description: Reporting to the Distribution Manager, this position is responsible for answering or responding to all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.
Key Responsibilities:
- Responsible for correspondence with customers and dispatch drivers.
- Communicates with drivers on day-to-day assignments.
- Reconciles all cash and driver invoices.
- Builds base routes for drivers.
- Maintains handheld invoicing system.
- Coordinates the dock area involving the loading of trucks, shipping, and receiving.
- Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
- Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
- Supports DOT compliance and other safety initiatives.
- Receives merchandiser repair calls and dispatches service technicians.
- Additional duties may be assigned.
Salary - $22/hour
Candidate Qualifications:
- 1 to 2 years’ experience working in a distribution environment -Previous dispatch experience highly desirable.
- Excellent written and verbal communication skills.
- Basic math and cash handling skills.
- Ability to work independently as well as in a team setting.
- Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
- Must be comfortable working with hand held units.
- Working knowledge in Microsoft Office products, including Excel and Outlook.
- Must be available to work evenings, weekends, holidays.
CORE COMPETENCIES
**Collaborative |**Our attitude makes the difference, and the results show
**Reliable |**We do what we say we will do by the time we say it will be done
**Solutions-Oriented |**We persevere and look for the answer, not the blame
**Speed to Execution |**We work quickly to efficiently achieve our goals and objectives
**Safety Oriented |**We do the right things to keep our employees, customers, and the public safe
CORE VALUES
People First | Action | Customer Commitment | Teamwork | Trust
***Note on our Recruitment Process:***To help us connect with you faster, Arctic Glacier utilizes AI technology for creating screening questions and streamlining interview scheduling. We do not use AI to filter out or automatically disqualify applicants; we believe in a human-first approach to building our team.
Arctic Glacier values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.
Not the right fit? Search for Dispatch / Customer Service jobs in Mississauga, ON
About Arctic Glacier
Arctic Glacier is a leading producer, marketer and distributor of high-quality packaged ice to consumers in Canada and the United States, primarily under the brand name of Arctic Glacier Premium Ice. Arctic Glacier operates 45 production plants and 49 distribution facilities across Canada and the northeastern, central and western United States servicing more than 75,000 retail accounts. Arctic Glacier also licenses its trade names and proprietary technology to independently owned companies in Canada and the United States under franchise and license agreements.