Supply Chain Coordinator
Top Benefits
About the role
Kelly Services' has partnered with a medical manufacturing client in Markham, ON
Temp to Perm role
Role: Order Management/ Customer Services Monday to Friday onsite Temp for 9 months- extension to perm possible based on performance and need of the company Salary: $55,000- $63,000 annually+ With benefits (extended health/dental), according to policy. With paid vacation (pro-rated), but no sick and personal days.
The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.
Order Management & Processing
Manage end‑to‑end order processing from order receipt to final delivery. Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards). Confirm product availability, batch release status, and lead times with planning and QA. Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment. Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents). Track shipments and proactively communicate delays or changes.
Customer Communication & Support
Serve as the primary contact for customer inquiries, order status updates, and issue resolution. Maintain strong relationships with pharmaceutical clients, distributors, and contract partners. Handle complaints, returns, and deviations in collaboration with QA and Quality Systems. Provide product information, pricing confirmation, and delivery schedules.
Compliance & Documentation
Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs. Maintain accurate and audit‑ready records in ERP and CRM systems. Support internal and external audits by providing documentation and process details. Follow controlled document procedures for COAs, batch records, and regulatory paperwork.
Cross‑Functional Collaboration
Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance. Participate in S&OP discussions related to customer demand and inventory planning. Support continuous improvement initiatives in order management and customer experience.
Requirements
Post secondary education in business administration or a related field. 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing. 1+ years’ experience with end-to-end order processing. Previous experience with data entry, preparing quotes/invoices and customer orders is required. Effective communication skills (both verbal and written) is required. Advanced Excel experience is a must. Previous experience using QuickBooks, SalesForce and other ERPs is needed.
Not the right fit? Search for Supply Chain Coordinator jobs in Markham, Ontario, Canada
About Kelly Services (Canada), Ltd.
The world of work is changing, and we get it. The days of staying at one employer for an entire career are over. The next job, chapter in life, and quest for advancement means careers are continually in motion. People are choosing to work in nontraditional ways—temporary, contract, freelance, and as gig workers—to advance their careers and have flexibility to pursue their passions. For employers, the challenge is embracing this modern world of work and rethinking their talent strategy. Every day across the world, we make people-work connections that enable the growth and advancement today’s workers and forward-looking companies are searching for. That’s because we’re always thinking about what’s next and advising job seekers and employers about new ways of thinking about their futures. We’re proud to be a global specialty talent solutions provider, connecting great people with great companies in fields including Science, Engineering, Office, Light Industrial, Education, and more. Whether you’re a job seeker or an employer, we’ll help you ditch the script on old ways of thinking, so you can meet your goals and reach your potential.
Similar Jobs
Supply Chain Coordinator
Top Benefits
About the role
Kelly Services' has partnered with a medical manufacturing client in Markham, ON
Temp to Perm role
Role: Order Management/ Customer Services Monday to Friday onsite Temp for 9 months- extension to perm possible based on performance and need of the company Salary: $55,000- $63,000 annually+ With benefits (extended health/dental), according to policy. With paid vacation (pro-rated), but no sick and personal days.
The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.
Order Management & Processing
Manage end‑to‑end order processing from order receipt to final delivery. Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards). Confirm product availability, batch release status, and lead times with planning and QA. Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment. Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents). Track shipments and proactively communicate delays or changes.
Customer Communication & Support
Serve as the primary contact for customer inquiries, order status updates, and issue resolution. Maintain strong relationships with pharmaceutical clients, distributors, and contract partners. Handle complaints, returns, and deviations in collaboration with QA and Quality Systems. Provide product information, pricing confirmation, and delivery schedules.
Compliance & Documentation
Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs. Maintain accurate and audit‑ready records in ERP and CRM systems. Support internal and external audits by providing documentation and process details. Follow controlled document procedures for COAs, batch records, and regulatory paperwork.
Cross‑Functional Collaboration
Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance. Participate in S&OP discussions related to customer demand and inventory planning. Support continuous improvement initiatives in order management and customer experience.
Requirements
Post secondary education in business administration or a related field. 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing. 1+ years’ experience with end-to-end order processing. Previous experience with data entry, preparing quotes/invoices and customer orders is required. Effective communication skills (both verbal and written) is required. Advanced Excel experience is a must. Previous experience using QuickBooks, SalesForce and other ERPs is needed.
Not the right fit? Search for Supply Chain Coordinator jobs in Markham, Ontario, Canada
About Kelly Services (Canada), Ltd.
The world of work is changing, and we get it. The days of staying at one employer for an entire career are over. The next job, chapter in life, and quest for advancement means careers are continually in motion. People are choosing to work in nontraditional ways—temporary, contract, freelance, and as gig workers—to advance their careers and have flexibility to pursue their passions. For employers, the challenge is embracing this modern world of work and rethinking their talent strategy. Every day across the world, we make people-work connections that enable the growth and advancement today’s workers and forward-looking companies are searching for. That’s because we’re always thinking about what’s next and advising job seekers and employers about new ways of thinking about their futures. We’re proud to be a global specialty talent solutions provider, connecting great people with great companies in fields including Science, Engineering, Office, Light Industrial, Education, and more. Whether you’re a job seeker or an employer, we’ll help you ditch the script on old ways of thinking, so you can meet your goals and reach your potential.