Remote Customer Support Representative
Top Benefits
About the role
Company:Driven Brands
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
Maaco ® Canada is seeking a Client Service Representative to work in their growing Contact Centre in Hamilton, Ontario. As a Client Service Representative with Maaco® you will be responsible for fielding inbound calls from customers looking to get their vehicles painted or repaired. You will book estimate appointments for them and provide answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours.
Call Centre Hours of Operation are:
8AM-7PM ( Monday to Friday) Saturday 8AM-6PM
Responsibilities include but are not limited to:
- Function as an expediter of all incoming calls
- Quick to answer calls and clear the queue.
- Book estimate appointments and answer customer inquiries
- Follow proper protocol while answering customer calls.
- Proper management of customer information utilizing internal data systems.
- Escalate customer concerns as required following protocol
- Flexible/adaptable to constant change
Qualifications and Competencies:
- Strong communication skills (reading, writing, speaking, listening)
- Experience in a Contact Centre environment or related field is preferred
- Have predominant skills in computer literacy
- Good organization and time management skills
- Works well independently in a fast paced environment
- Works well under pressure
- Flexible based on the needs of the business.
- Able to follow rules and protocols.
Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations.
#LI-VF1
#REMOTE
#DBCORP
Position Location:
Ontario
Compensation Range:
$19.35 - $28.40
Compensation Frequency:
Annual
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
About Driven Brands
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
Driven Brands is the parent company of some of North America's leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,400 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands' network generates more than $1 billion in revenue from more than $4 billion in system-wide sales.
Remote Customer Support Representative
Top Benefits
About the role
Company:Driven Brands
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
Maaco ® Canada is seeking a Client Service Representative to work in their growing Contact Centre in Hamilton, Ontario. As a Client Service Representative with Maaco® you will be responsible for fielding inbound calls from customers looking to get their vehicles painted or repaired. You will book estimate appointments for them and provide answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours.
Call Centre Hours of Operation are:
8AM-7PM ( Monday to Friday) Saturday 8AM-6PM
Responsibilities include but are not limited to:
- Function as an expediter of all incoming calls
- Quick to answer calls and clear the queue.
- Book estimate appointments and answer customer inquiries
- Follow proper protocol while answering customer calls.
- Proper management of customer information utilizing internal data systems.
- Escalate customer concerns as required following protocol
- Flexible/adaptable to constant change
Qualifications and Competencies:
- Strong communication skills (reading, writing, speaking, listening)
- Experience in a Contact Centre environment or related field is preferred
- Have predominant skills in computer literacy
- Good organization and time management skills
- Works well independently in a fast paced environment
- Works well under pressure
- Flexible based on the needs of the business.
- Able to follow rules and protocols.
Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations.
#LI-VF1
#REMOTE
#DBCORP
Position Location:
Ontario
Compensation Range:
$19.35 - $28.40
Compensation Frequency:
Annual
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
About Driven Brands
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
Driven Brands is the parent company of some of North America's leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,400 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands' network generates more than $1 billion in revenue from more than $4 billion in system-wide sales.