Some of what you will do:
The Sr Manager of Customer Experience/Sales enablement partners with the organization to inspire teams to work smarter, learn more and grow every day. This position is responsible for the execution and ongoing continuous improvement of all programs and initiatives designed to improve the customer experience, improve sales, and bring new products and services to market.

Collaborates with key internal stakeholders on the development, implementation and communication of current retail recognition programs, contests and awards, bonus programs, operational reporting, and special projects.

Is responsible for customer experience measurement and continuous improvement efforts in partnership with all Staples Canada Business units including, Retail, Services, Staples Professional, Solutionshop and Digital.

In this role you will be responsible for operating our Coworking and Spotlight initiatives and bring new services to market while creating a best in class Staples kids in store activation program. You will also provide insights and recommendations to improve existing business initiatives to accelerate growth. Collaborating closely with affiliate partners and internal stakeholders to improve service offering while capable of driving profitable growth and create a superior member/customer experience.

Manages all operational aspects of the Annual Management Conference, Retail Symposiums, and other national events. Responsible for providing guidance, support, coaching and mentoring to the Customer Experience Manager. National Co-working manager, Spotlight program manager and Studio leaders

Specifically, You Will:

• Manages all operational aspects of the Annual Management conference and Symposiums, including format, theme, breakout sessions, Operations General Session Content, Scheduling, and feedback.
• Manages all aspects of the operations awards for the retail stores at the annual Management Conference including the sourcing of all awards and the development/production of the Retail Excellence awards show.
• Responsible for the high-level management and execution of the Customer Satisfaction Program for Staples Canada. Work with internal teams and external vendors to determine and recommend the direction of the program on an annual basis. Responsible for providing input on the development and evolution of the program, including goal setting at the store, region, and district level.
• Organize and execute community building strategy to attract new members, support existing member retention and satisfaction. Manage the operations of multiple locations and its team members by driving operational processes across all locations with an eye on consistently improving standards and experience.

Some of what you need:

• Bachelor’s degree is preferred, or equivalent work-related experience is required
• Previous Staples management experience is preferred or 3 – 4 years’ experience in a communications position within a large, multi-unit retail company is required.
• 5-7 years of progressive Operations Management experience is required.
• Excellent Communication (verbal and written) skills are required
• Demonstrated Project Management Skills required
• Strong PC skills coupled with experience in Microsoft products are required.
• Strong web design and database development experience are required.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

#LI-Hybrid

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.