HM Note: This contract role is remote, and candidates work remotely. Candidates must reside in Ontario, Canada. Candidate resumes must include first and last name, email and telephone contact information. This role commences April 1, 2026

Description

Qualifications

• Minimum 3+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM).
• Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance.
• Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).
• Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization.
• Demonstrated experience working in large, complex, or public-sector environments with formal governance and audit requirements.
• Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
• ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.
• Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset

Deliverables

• The Architect will be responsible for delivering:

• Approved ServiceNow solution architecture designs and diagrams

• Architecture standards, patterns, and reference models

• Integration designs and data flow documentation

• Architecture review outcomes and decision records

• Mobile architecture patterns and recommended ServiceNow Mobile App use cases

• AI / Copilot integration architecture, guardrails, and decision recommendations

• Platform roadmap input and technical debt reduction recommendations

• Audit-ready documentation supporting governance, security, and SDLC compliance

Must Haves:

• Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM).
• Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance.
• Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).
• Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization.
• Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
• Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset

Nice to Have:

• ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.