Top Benefits
About the role
Who you are
- Meticulous: You pay attention to detail and take pride in what you deliver
- Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics
- Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient
- Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information
- Product-minded: You focus on the “why” just as much as the “what” or “how”
- Collaborative: You work within your team and cross-functionally to build consensus and achieve results
- Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision
- 7+ years’ experience developing software in a production environment
- 4+ years’ experience in a senior engineer role
- Ability to lead projects from conception through execution
- Production experience with Node.js and Typescript
- Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores
- Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents
- Experience in product development where you were a key decision maker
- Cross-functional leadership and collaboration experience
What the job involves
- As a Staff Software Engineer on the Conversational AI team at Trellis, you’ll play a critical role in shaping the future of our AI-driven customer experiences
- You’ll architect and build intelligent systems that power natural, engaging conversations between users and our platform
- Working closely with cross-functional partners, you’ll transform high-level product initiatives into scalable, well-tested technical solutions
- You’ll lead the way on complex projects by defining scope, setting technical direction, and mentoring teammates along the way
- You’ll guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration
- Whether you're onboarding new teammates or refining our LLM-driven infrastructure, you’ll be a key force behind our AI innovation
- You'll own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes
- Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership
- Incept projects: identify opportunities, design solutions, and lead implementation
- Guide integration efforts with external agencies and insurance carriers
- Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths
- Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic
- Ensure scalability and performance across the platform as we continue to grow
Benefits
- Bonuses and equity opportunities
- Unlimited vacation time
- 100% employer-paid insurance for employee, 60% for dependents
- 401K plan
- Annual in-person retreats
About Trellis
Trellis Company is a mission-driven, nonprofit 501(c)(3) corporation that connects people to education-to-employment pathways that transform their lives. Our purpose is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.
At Trellis, we actively promote diversity, equality, and belonging both at Trellis and throughout our family of companies. That extends to the relationships and interactions we have with our partners, our customers, and our community.
More About Trellis For more than 42 years, we have delivered positive outcomes for college students and higher ed institutions. We are now extending our commitment to the social good to reach a greater number of people and the communities where they live. Through our nationally recognized research services, specialized employee financial wellness programs, and workforce development collaboratives, we aim to increase individual economic mobility and expand community prosperity.
We build each other up to bring out the best in all of us.
Our Core Values • We do well by doing good • Our culture celebrates diversity, equity, and inclusion • We encourage exploration, experimentation, and innovation • Our work gives us fulfillment and purpose • We foster a sense of trust, servant leadership, and integrity • We succeed because we work together
Top Benefits
About the role
Who you are
- Meticulous: You pay attention to detail and take pride in what you deliver
- Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics
- Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient
- Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information
- Product-minded: You focus on the “why” just as much as the “what” or “how”
- Collaborative: You work within your team and cross-functionally to build consensus and achieve results
- Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision
- 7+ years’ experience developing software in a production environment
- 4+ years’ experience in a senior engineer role
- Ability to lead projects from conception through execution
- Production experience with Node.js and Typescript
- Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores
- Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents
- Experience in product development where you were a key decision maker
- Cross-functional leadership and collaboration experience
What the job involves
- As a Staff Software Engineer on the Conversational AI team at Trellis, you’ll play a critical role in shaping the future of our AI-driven customer experiences
- You’ll architect and build intelligent systems that power natural, engaging conversations between users and our platform
- Working closely with cross-functional partners, you’ll transform high-level product initiatives into scalable, well-tested technical solutions
- You’ll lead the way on complex projects by defining scope, setting technical direction, and mentoring teammates along the way
- You’ll guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration
- Whether you're onboarding new teammates or refining our LLM-driven infrastructure, you’ll be a key force behind our AI innovation
- You'll own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes
- Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership
- Incept projects: identify opportunities, design solutions, and lead implementation
- Guide integration efforts with external agencies and insurance carriers
- Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths
- Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic
- Ensure scalability and performance across the platform as we continue to grow
Benefits
- Bonuses and equity opportunities
- Unlimited vacation time
- 100% employer-paid insurance for employee, 60% for dependents
- 401K plan
- Annual in-person retreats
About Trellis
Trellis Company is a mission-driven, nonprofit 501(c)(3) corporation that connects people to education-to-employment pathways that transform their lives. Our purpose is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.
At Trellis, we actively promote diversity, equality, and belonging both at Trellis and throughout our family of companies. That extends to the relationships and interactions we have with our partners, our customers, and our community.
More About Trellis For more than 42 years, we have delivered positive outcomes for college students and higher ed institutions. We are now extending our commitment to the social good to reach a greater number of people and the communities where they live. Through our nationally recognized research services, specialized employee financial wellness programs, and workforce development collaboratives, we aim to increase individual economic mobility and expand community prosperity.
We build each other up to bring out the best in all of us.
Our Core Values • We do well by doing good • Our culture celebrates diversity, equity, and inclusion • We encourage exploration, experimentation, and innovation • Our work gives us fulfillment and purpose • We foster a sense of trust, servant leadership, and integrity • We succeed because we work together