MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Metro Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 33,000 clients per year at 51 service and community locations in Metro Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for an energetic leader with excellent interpersonal and relationship-building skills to lead the Marketing and Communications team! The ideal candidate brings a track record of success in a leadership role from a multifaceted, large, and complex non-profit organization – ideally where program delivery, stakeholder relationships, and development of revenue and funding have been a focus. Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

Reporting to the Director of Strategic Engagement & Partnerships the Senior Manager, Marketing & Communications develops, coordinates, and executes the organization-wide communications and marketing strategy. The position leads an amazing team responsible for MOSAIC communications and marketing activities, proactively working towards increasing the brand recognition of MOSAIC and ensuring consistent and professional internal and external messaging.

KEY DUTIES AND RESPONSIBILITIES:

Accountability/ Oversight

• Lead and support the Marketing and Communications team to develop and articulate the department's strategic framework

• Act as a trusted advisor to the senior leadership and executive team on internal and external marketing and communications issues

• Cross-collaborate and partner with internal and external stakeholders

• Create and foster a cohesive team and promote a positive work environment that encourages innovation and collaboration

• Integrate change management practices with communication and marketing plans, when needed

Direction/ Management/ Coordination

• Create, implement, and measure the success of a comprehensive communication strategy and public relations program that will enhance MOSAIC’s profile and position within the community

• Enhance MOSAIC’s image and profile and ensure consistent communication of the profile and brand internally and externally

• Oversee coordination of the organization’s external and internal communication materials, including development, and updating of organization presentations, newsletter, brochures, flyers, Impact Report, etc

• Oversee the development and maintenance of MOSAIC’s website as a key communication tool

• Develop and oversee a strong social media strategy, building MOSAIC’s profile on key social media platforms

• Lead the team’s adoption of AI tools for communications and marketing workflows, ensuring an ethical and brand-consistent use

• Develop and oversee an organizational email marketing strategy, including newsletters, donor communications, and program announcements, ensuring consistent branding, audience segmentation, and performance tracking across all email platforms

• Ensure that communications and public materials and activities of the client services departments are consistent and representative of the organization’s image

• As a resource position, support client services departments in development of marketing and communication skill sets

• Support the CEO and other directors in internal/external communication and marketing activities

Media and Public Relations

• Develop and oversee a robust strategy and process for MOSAICS’s public media relations

• Proactively liaise with existing contacts from media groups and develop new relationships with diverse media groups (e.g., traditional, digital, and community-based groups)

• Develop and lead an organization-wide reputation management and crisis communications strategy, including establishing response protocols for public reviews, complaints, and reputational risks across all platforms

Communication

• Develop and implement a corporate communication strategic plan

• Oversee the implementation of communications plans for key signature events and campaigns

• Act as a media spokesperson for the organization as needed, provide and/or coordinate interviews and press releases as the first point of media contact

Community/ Partner Relations

• Stay informed of community issues and funding opportunities; where possible, identify potential strategic alliances and partnerships to influence change

• Seek out new opportunities for strategic connections and build partnerships, maintain existing relationships and partnerships

Business Development

• Support development and submission of proposals for new and existing programs/projects in a timely fashion as requested

• Review and participate in allocating and submitting appropriate grants

• Review funder contracts and ensure the viability of compliance with contractual obligations related to the communications and marketing areas

Financial Management

• Create and oversee the annual departmental budget, regularly review and monitor expenses and variances

Human Resources

• Develop, coach, and support team members

• Support development and retention of staff

QUALIFICATIONS:

• Post-secondary degree, diploma, or certificate in communications, journalism, marketing, fundraising, and/or comparable combination of experience and education.

• Minimum 7 to 10 years of experience in marketing and communications; leading all aspects of developing and managing communications strategies including e-strategies and paid advertisements;

• Experience in fundraising campaigns, donor communications, and grant content strategy is a strong asset;

• Knowledge in communications and branding for non-profit organizations; implementation of marketing strategies including fee-for-service programs; media relations and online reputation management; social media platforms and content strategy; email marketing platforms (e.g., Mailchimp); video and multimedia content production; AI-assisted communications and content creation tools;.

• Knowledge in People and Culture and financial management, MS Office suite and Microsoft 365 ecosystem (including SharePoint and Teams), graphic design and publishing software (e.g., Adobe Creative Suite — Illustrator, InDesign, Photoshop; Canva), web content management systems (Wordpress) and basic web languages (HTML), database software; Search Engine Optimization (SEO) and digital analytics platforms (e.g., Google Analytics); standard office equipment.

• Proven experience in media relations

• Experience in development of systems, processes, and procedures

• Knowledge of EDI and Trauma Informed practices

• Collaborative and relationship building skills

• Critical thinking and analytical skills

• Public Speaking and presentation skills

• Conflict Resolution skills

• Excellent communication skills, both written and verbal

• Project Management skills

• Interpersonal skills

• Organized and able to set priorities and meet deadlines

HOURS:

full-time position - 35 hours

The successful candidate may be permitted to work in a hybrid work model (a combination of in-office and remote work).

The successful candidate must be able to commute to the Boundary location.

BENEFITS:

A competitive benefits package is provided according to MOSAIC's HR policies.

DEADLINE: May 15, 2026

COMPENSATION: $88,634 to $103,630 annually

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.