Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

The Westin Toronto Airport is located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• RRSP
• Onsite Westin WORKOUT®
• Career Development
• Discounted Associate Meals
• Hotel Discounts at Marriott Properties worldwide
• Education Reimbursement

Job Overview

Accurately and promptly bills and collects all amounts due to the hotel to maximize hotel revenues/profits. Researches all credit applications to extend or deny credit in accordance with company policy and to approve or deny guest requests for credit.

Responsibilities and Duties

• Ensure full completion of the credit application.
• Submit all requests for billing privileges, providing recommendations on acceptance or denial prior to forwarding Controller/General Manager for approval or Regional Controller per authorized limits.
• Ensure timely and accurate invoicing for approved credit billing in line with company policy.
• Follow up on the status of customer payments through telephone, email, or letter using a sequence of collection steps set out in the Standards & Procedures Manual.
• Maintain an up-to-date record of actions/conversations relating to the collection of each account with appropriate follow-up to achieve timely future actions.
• Work closely with the Guest Services Department, alerting the Guest Service Manager to any training needs of front-line staff, and providing assistance as necessary in order to contribute to timely invoicing and payment of accounts.
• Processes and makes proper adjustments to city ledger accounts as needed.
• Balances and reconciles all cheques, and wire payments.
• Responds to guest queries concerning billings and prepare account adjustment for approval by the supervisor.
• Prepares and monitors monthly aging of accounts; prepares statements and collection letters for delinquent accounts.
• Processes all Banquet bills every week promptly.
• Maintains accurate accounts receivable files with proper documentation as per control procedures.
• Conducts credit meetings to review A/R ageing, all ledgers, upcoming business, and delinquent accounts.
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Reviews all ledgers and ensures accuracy.

Qualifications and Skills

• Education level - High School diploma or equivalent.
• Experience - One year of accounting experience
• Personal characteristics - Ability to analyze; prioritize; delegate, attention to detail, Good organizational and communication skills.
• Other - Mathematical skills, including basic math.
• May be required to work nights, weekends, and/or holidays in a stressful environment.

ACCESSIBILITY & ACCOMODATION

• The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.