Dispatcher
Top Benefits
About the role
Dispatcher
Southland Transportation (STL) is seeking a dependable and detail-oriented Dispatcher to support its Geraldton-based transportation operations. Reporting to the Operations Supervisor, the Dispatcher plays a key role in ensuring the safe and reliable movement of students by coordinating drivers, tracking route performance, and resolving real-time service issues.
This is a full-time position worked as a split-shift from 6:30 am to 11:00 am and 2:00 pm to 5:30 pm, Monday through Friday.
Pay: $50,000 - $60,000 annually
Key Responsibilities:
- Dispatch drivers daily to ensure all routes run safely and efficiently
- Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed
- Act as the main point of contact for drivers, relaying schedule changes, safety updates, or route adjustments
- Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively
- Track and report attendance, route coverage, vehicle issues, and driver concerns
- Assist with new driver onboarding by providing route briefings and dispatch support
- Follow all company policies and union guidelines to maintain a respectful and compliant workplace
- Ensure all required paperwork/requests is completed in an accurate and timely manner
- Have a basic understanding of the school bus fleet
- Schedule and assign charters as required
- Communicate and collaborate with maintenance staff to schedule vehicle repairs, inspections and preventive maintenance while minimizing service disruptions
Qualifications:
- Ability to multi-task, stay organized, and work effectively under pressure in a fast-paced environment
- Strong computer skills with proficiency in Microsoft Office, including Excel
- Excellent customer service skills with a professional and courteous approach when interacting with the public and co-workers
- Strong verbal and written communication skills, with the ability to listen attentively and respond with empathy and professionalism
- Ability to work both independently and collaboratively as part of a team
- Good knowledge and understanding of company policies, procedures and basic bus operating practices
- Strong map reading skills with familiarity of the Geraldton area, including major road systems and key locations
- Strong time management skills with the ability to prioritize tasks effectively
- Highly organized with strong attention to detail
- Clear criminal record
Why STL?
- Competitive compensation and benefits
- Meaningful work contributing to student safety and inclusion
- Opportunities for growth and internal advancement
- Collaborative, supportive team culture
This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.
Not the right fit? Search for Dispatcher jobs in Greenstone, Ontario, Canada
About Pacific Western Transportation Ltd
Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit.
PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand.
At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out.
Similar Jobs
Dispatcher
Top Benefits
About the role
Dispatcher
Southland Transportation (STL) is seeking a dependable and detail-oriented Dispatcher to support its Geraldton-based transportation operations. Reporting to the Operations Supervisor, the Dispatcher plays a key role in ensuring the safe and reliable movement of students by coordinating drivers, tracking route performance, and resolving real-time service issues.
This is a full-time position worked as a split-shift from 6:30 am to 11:00 am and 2:00 pm to 5:30 pm, Monday through Friday.
Pay: $50,000 - $60,000 annually
Key Responsibilities:
- Dispatch drivers daily to ensure all routes run safely and efficiently
- Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed
- Act as the main point of contact for drivers, relaying schedule changes, safety updates, or route adjustments
- Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively
- Track and report attendance, route coverage, vehicle issues, and driver concerns
- Assist with new driver onboarding by providing route briefings and dispatch support
- Follow all company policies and union guidelines to maintain a respectful and compliant workplace
- Ensure all required paperwork/requests is completed in an accurate and timely manner
- Have a basic understanding of the school bus fleet
- Schedule and assign charters as required
- Communicate and collaborate with maintenance staff to schedule vehicle repairs, inspections and preventive maintenance while minimizing service disruptions
Qualifications:
- Ability to multi-task, stay organized, and work effectively under pressure in a fast-paced environment
- Strong computer skills with proficiency in Microsoft Office, including Excel
- Excellent customer service skills with a professional and courteous approach when interacting with the public and co-workers
- Strong verbal and written communication skills, with the ability to listen attentively and respond with empathy and professionalism
- Ability to work both independently and collaboratively as part of a team
- Good knowledge and understanding of company policies, procedures and basic bus operating practices
- Strong map reading skills with familiarity of the Geraldton area, including major road systems and key locations
- Strong time management skills with the ability to prioritize tasks effectively
- Highly organized with strong attention to detail
- Clear criminal record
Why STL?
- Competitive compensation and benefits
- Meaningful work contributing to student safety and inclusion
- Opportunities for growth and internal advancement
- Collaborative, supportive team culture
This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.
Not the right fit? Search for Dispatcher jobs in Greenstone, Ontario, Canada
About Pacific Western Transportation Ltd
Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit.
PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand.
At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out.