Title: Technical Integration Supervisor

Department: System Integrations - Lumeo

Position Number: 50073889

Hours of Work: Full-Time Position; Day Shifts; On-Call

Salary: Class 07 - $108,010-$129,612 per annum

Union: Non-Union

Location: Remote

PRIMARY FUNCTION

Reporting to the Director, System Integration, the Technical Integration Supervisor leads the design, maintenance, optimization, and strategic evolution of regional technical solutions supporting the RHIS. The role combines hands-on systems integration and vendor coordination with day-to-day people leadership—supervising a small technical team, setting priorities, assigning work, and providing coaching, performance feedback, and development. The Supervisor exercises judgment in resolving integration and performance issues, aligning solutions with enterprise architecture, privacy, and security standards, and coordinating delivery across partner sites.

RESPONSIBILITIES & DUTIES INCLUDE:

Operations

• Supports technical systems optimization, including application configurations, infrastructure enhancements, and architecture design.

• Provide technical expertise to clinical team members on workflows that require applications outside the core Millennium applications (e.g., 724Access Downtime Viewer).

• Oversee and manage configuration of CareAware applications (e.g., iCommand).

• Understand and troubleshoot problems with technical workflows.

• Lead coordination and troubleshooting with third-party vendors (e.g., Oracle Health, Optimal) to resolve issues and maintain the technical solutions.

• Provide technical oversight and input regarding database architecture, server infrastructure, and storage solutions to ensure system scalability, performance, and compliance with security standards.

• Ensure technical roadmap (i.e., in relation to domain strategy) remains viable as new projects are integrated with existing priorities.

• Coordinate activities with local hospital IT resources.

• Propose optimizations and enhancements.

Project Management

• Oversee day-to-day management of activities to achieve technical goals.

• Work with project managers and other team members to support planning and implementing projects.

• Coordinate and oversee integration projects with Oracle Health and other third-party vendors to support RHIS objectives.

• Manage multiple projects with competing priorities.

• Lead technical projects, as assigned.

Team Development

• Develop staff as required to execute technical strategy.

• Creates an environment for personal development so that each member of the team can maximize their potential.

• Leads, guides, and coaches the team on educational opportunities.

• Assists with the development and monitoring of annual performance objectives for team members.

• Develops and maintains teams’ technical skills, and arranges technical and leadership training as required.

Education and Learning

• Acts as a subject matter expert of the technical applications, maintain a working knowledge of how different RHIS applications integrate and their relationship with other systems.

• Coaches team members in their respective functions.

• Cross-trains operational team on their respective applications.

• Maintains knowledge of hospital workflows and operations that may impact the system.

• Contributes and documents procedures, guidelines, and project communications for clinical areas.

• Provides performance feedback.

• Identifies opportunities for improvement in existing system workflows.

• Leads and facilitates on-going team meetings, including monthly/ad hoc vendor and end-user meetings to discuss progress, issues, and risks.

Information Privacy and Security

• Communicate with Lumeo team members and hospital partners to identify privacy and security concerns.

• Proactively ensure privacy- and security-by-design with new implementations.

NOTE - The above duties are representative but are not to be construed as all-inclusive.

BASIC QUALIFICATIONS:

• Community College diploma in a technical field.

• Bachelor’s in Computer Science, Engineering, or Health Informatics preferred.

• 5 years of significant position related experience required.

• ITIL Certification preferred.

• PMI Certification (e.g., CAPM, PMP) preferred.

• CompTIA Network+ Certification preferred.

• Cerner Millennium: Fundamentals preferred.

• Cerner Millennium: Architecture, Troubleshooting, and Issue Management preferred.

• Oracle Health configuration, troubleshooting, and optimization across clinical and technical domains.

• Knowledge of HL7 v2, FHIR, and CDA healthcare interoperability standards.

• Project management and technical leadership across concurrent initiatives.

• Advanced troubleshooting and resolution of system integration and performance issues.

• Understanding of VLANs, DNS, firewalls, and VPNs for system connectivity and architecture.

• Knowledge of Citrix and VMWare environments.

• Knowledge and experience with enterprise database systems (e.g., Oracle, MS SQL), server infrastructure (e.g., Windows/Linux environments), and SAN/NAS storage solutions.

• Application of ITIL framework for service, change, and incident management.

• Strong communication and collaboration with vendors and regional partners.

• Creation and maintenance of technical documentation and system architecture records.

• Coaching, mentoring, and development of technical team members.

• Proven ability to attend work regularly.

• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.