About the role
Company Bio
Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities, we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.
Position Summary
Reporting to the Manager, Patient Flow, the Quinte Health at Home Coordinator is responsible for the effective management of processes and resources as they relate to the Quinte Health at Home Program. This would include identifying appropriate patients for bundled care, ensuring referrals are appropriate from primary care or HCCSS, supporting effective discharge planning with interprofessional teams, and acting as a liaison between the home and community care provider and Quinte Health hospital care team including physicians. This role is accountable for contributing to the overall Quinte Health strategy and actively promoting and supporting patient and family centred care. This position may be working Monday to Sunday.
Required
- Degree in a regulated health profession (BScN, BScPT, BScOT, MSW, MScSP)
- Current member of applicable regulatory College in good standing
- 1 year experience in last 5 years liaising with community partners or coordinating hospital bases home care
- Knowledge of community and government resources and associated legislation
- Exceptional assessment, negotiation, and problem-solving skills
- Exceptional interpersonal, communication, organization, and time management skills
- Ability to build and maintain relationships with hospital staff and external stakeholders and manage conflicting priorities
- Ability to work in a fast-paced environment
- Ability to work independently and collaboratively with a team
- Effectively works within a team across multiple programs
- Ability to wear personal protective equipment effectively as required
- Demonstrated commitment to customer service and teamwork
- Supportive of a practice model that encourages accountability, communication, value for money, mutual respect, and cooperation
- Proficiency with computer and software is essential
- Demonstrated attention to detail with documentation, data collection and stakeholder reporting
Duties
- Receive referrals (from ED, inpatient, primary care) and determine completeness, eligibility, and appropriateness for program
- Liaise with hospital staff, physicians, and primary care to obtain appropriate information for referrals
- Engage with patients and families to develop plans for transition
- Act as a program ambassador and educate patients, families, and staff on the program
- Work collaboratively with the home and community service provider, CCS and other stakeholders to effectively transition patients
- Collaborate with home and community partners and external stakeholders to identify, plan, and implement strategies to enhance patient flow
- Be a driver for improving uptake of ‘home to wait’ philosophy and facilitate timely discharge from acute or post-acute care to home
- Lead daily care huddles with community partners
- Follow up on program patients and progress towards identified goals
- Complete home visits as required
- Ensure effective transition plans are in place prior to discharge form the bundled program
- Recording required data, analysis of data and reporting any trends
- Identify and report any opportunities for program improvement
Equal Opportunity
We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@qhc.on.ca for assistance.
Physical Demands Analysis
Strength
- Required Occasionally – lifting and carrying average weight 20 pounds and max 50, pushing/pulling average 10-15 pounds and max 30 pounds, patient assist approx. 100 pounds.
Mobility
- Required Constantly – standing,
- Required Frequently – walking, bending/stooping,
- Required Occasionally – sitting, twisting/turning, bending, crouching/squatting, kneeling, and
- Required Rarely – balancing, climbing.
Dexterity
- Required Frequently – forward shoulder movements, gripping/grasping, pinching, neck, elbow, shoulder, wrist and back normal range of motion,
- Required Occasionally – fine finger movements, shoulder movements (up/down), and
- Required Rarely – foot action.
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.
About the role
Company Bio
Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities, we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.
Position Summary
Reporting to the Manager, Patient Flow, the Quinte Health at Home Coordinator is responsible for the effective management of processes and resources as they relate to the Quinte Health at Home Program. This would include identifying appropriate patients for bundled care, ensuring referrals are appropriate from primary care or HCCSS, supporting effective discharge planning with interprofessional teams, and acting as a liaison between the home and community care provider and Quinte Health hospital care team including physicians. This role is accountable for contributing to the overall Quinte Health strategy and actively promoting and supporting patient and family centred care. This position may be working Monday to Sunday.
Required
- Degree in a regulated health profession (BScN, BScPT, BScOT, MSW, MScSP)
- Current member of applicable regulatory College in good standing
- 1 year experience in last 5 years liaising with community partners or coordinating hospital bases home care
- Knowledge of community and government resources and associated legislation
- Exceptional assessment, negotiation, and problem-solving skills
- Exceptional interpersonal, communication, organization, and time management skills
- Ability to build and maintain relationships with hospital staff and external stakeholders and manage conflicting priorities
- Ability to work in a fast-paced environment
- Ability to work independently and collaboratively with a team
- Effectively works within a team across multiple programs
- Ability to wear personal protective equipment effectively as required
- Demonstrated commitment to customer service and teamwork
- Supportive of a practice model that encourages accountability, communication, value for money, mutual respect, and cooperation
- Proficiency with computer and software is essential
- Demonstrated attention to detail with documentation, data collection and stakeholder reporting
Duties
- Receive referrals (from ED, inpatient, primary care) and determine completeness, eligibility, and appropriateness for program
- Liaise with hospital staff, physicians, and primary care to obtain appropriate information for referrals
- Engage with patients and families to develop plans for transition
- Act as a program ambassador and educate patients, families, and staff on the program
- Work collaboratively with the home and community service provider, CCS and other stakeholders to effectively transition patients
- Collaborate with home and community partners and external stakeholders to identify, plan, and implement strategies to enhance patient flow
- Be a driver for improving uptake of ‘home to wait’ philosophy and facilitate timely discharge from acute or post-acute care to home
- Lead daily care huddles with community partners
- Follow up on program patients and progress towards identified goals
- Complete home visits as required
- Ensure effective transition plans are in place prior to discharge form the bundled program
- Recording required data, analysis of data and reporting any trends
- Identify and report any opportunities for program improvement
Equal Opportunity
We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@qhc.on.ca for assistance.
Physical Demands Analysis
Strength
- Required Occasionally – lifting and carrying average weight 20 pounds and max 50, pushing/pulling average 10-15 pounds and max 30 pounds, patient assist approx. 100 pounds.
Mobility
- Required Constantly – standing,
- Required Frequently – walking, bending/stooping,
- Required Occasionally – sitting, twisting/turning, bending, crouching/squatting, kneeling, and
- Required Rarely – balancing, climbing.
Dexterity
- Required Frequently – forward shoulder movements, gripping/grasping, pinching, neck, elbow, shoulder, wrist and back normal range of motion,
- Required Occasionally – fine finger movements, shoulder movements (up/down), and
- Required Rarely – foot action.
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.