Warehouse Operations Administrator / Dispatch
Top Benefits
About the role
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
The Warehouse Operations Administrator plays a key role in the daily coordination of shipping and transportation activities within the distribution center. This position acts as a liaison between the warehouse, transportation, and systems to ensure efficient, compliant, and on-time shipments, while providing administrative support to operational teams.
What you will accomplish with us:
Warehouse Operations
Create, release, and manage order picking and shipping waves
Print and distribute operational documents (wave sheets)
Monitor and follow up on customer orders, SOs, WTs, and inter-site transfers
Prioritize orders based on delivery dates, volume, and operational instructions
Support supervisors in resolving daily operational issues (delays, adjustments, errors)
Forme
Dispatch and Transportation
Plan and coordinate daily shipments with carriers
Select carriers according to established guidelines (cost, service, destination, volume)
Communicate with carriers regarding pickups, delivery timelines, and changes
Manage exceptions such as delays, capacity shortages, excess volume, and urgent deliveries
Support customer and branch deliveries (LTL, TL, courier, internal fleet)
Forme
Systems, Data, and Reporting
Ensure accuracy of information related to orders, carriers, and shipments
Identify, document, and escalate discrepancies or issues
Produce basic reports (shipped volumes, late orders, transportation exceptions)
Forme
Compliance and Collaboration
Ensure compliance with procedures, SOPs, and safety rules
Work closely with warehouse, transportation, sales, and inventory teams
Participate in continuous improvement initiatives related to dispatch and shipping processes
Forme
What You Bring to Our Team:
Qualifications
Experience in a warehouse, distribution center, or dispatch environment (strong asset)
Good understanding of inbound and outbound operations
Knowledge of LTL / TL / courier transportation (asset)
Comfortable working with computer systems (ERP, WMS, Excel)
Skills
Strong organizational and priority management skills
Clear communication with internal teams and carriers
Sense of urgency and ability to work under pressure
Attention to detail, autonomy, and team spirit
Service- and solution-oriented mindset
Forme
Working Conditions
Work environment combining office and warehouse floor
Primarily daytime schedule, 8:00 a.m. to 5:00 p.m.
Constant interaction with carriers and warehouse teams
Base salary range: $55,000 - $60,000 annually
Supplemental Pay Types Include: annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
About The Master Group
A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group is named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 3 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.
Warehouse Operations Administrator / Dispatch
Top Benefits
About the role
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
The Warehouse Operations Administrator plays a key role in the daily coordination of shipping and transportation activities within the distribution center. This position acts as a liaison between the warehouse, transportation, and systems to ensure efficient, compliant, and on-time shipments, while providing administrative support to operational teams.
What you will accomplish with us:
Warehouse Operations
Create, release, and manage order picking and shipping waves
Print and distribute operational documents (wave sheets)
Monitor and follow up on customer orders, SOs, WTs, and inter-site transfers
Prioritize orders based on delivery dates, volume, and operational instructions
Support supervisors in resolving daily operational issues (delays, adjustments, errors)
Forme
Dispatch and Transportation
Plan and coordinate daily shipments with carriers
Select carriers according to established guidelines (cost, service, destination, volume)
Communicate with carriers regarding pickups, delivery timelines, and changes
Manage exceptions such as delays, capacity shortages, excess volume, and urgent deliveries
Support customer and branch deliveries (LTL, TL, courier, internal fleet)
Forme
Systems, Data, and Reporting
Ensure accuracy of information related to orders, carriers, and shipments
Identify, document, and escalate discrepancies or issues
Produce basic reports (shipped volumes, late orders, transportation exceptions)
Forme
Compliance and Collaboration
Ensure compliance with procedures, SOPs, and safety rules
Work closely with warehouse, transportation, sales, and inventory teams
Participate in continuous improvement initiatives related to dispatch and shipping processes
Forme
What You Bring to Our Team:
Qualifications
Experience in a warehouse, distribution center, or dispatch environment (strong asset)
Good understanding of inbound and outbound operations
Knowledge of LTL / TL / courier transportation (asset)
Comfortable working with computer systems (ERP, WMS, Excel)
Skills
Strong organizational and priority management skills
Clear communication with internal teams and carriers
Sense of urgency and ability to work under pressure
Attention to detail, autonomy, and team spirit
Service- and solution-oriented mindset
Forme
Working Conditions
Work environment combining office and warehouse floor
Primarily daytime schedule, 8:00 a.m. to 5:00 p.m.
Constant interaction with carriers and warehouse teams
Base salary range: $55,000 - $60,000 annually
Supplemental Pay Types Include: annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
About The Master Group
A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group is named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 3 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.