Who we are

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more accessible for all. We also believe in protecting water supply and replenishing fresh water for people who need it most through meaningful charity partnerships.

Our community and team are out in the world spreading kindness, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.

Overview Working as a crucial bridge between business stakeholders and the Technology and PMO teams, the Business Analyst will focus on a portfolio of high-impact projects, process optimization, and system reviews. This comprehensive role offers a unique opportunity to work cross-functionally to define requirements and recommend solutions that support Vessi's strategic objectives. This role will require leveraging problem-solving abilities, data analysis, an attention to detail and documentation, while also serving as technical and operational support for omnichannel systems, including our Shopify POS platform.

Responsibilities:

Requirement & Solution Lifecycle

• Elicit, validate, and analyze business and technical requirements from stakeholders, identifying problems and opportunities for improvement within our current processes or for new projects.
• Lead initiatives to establish and enhance business processes, identifying opportunities for improvement and implementing effective solutions to increase efficiency.
• Perform and communicate quality assurance at various stages of development, including coordinating user acceptance testing (UAT) and conducting post-implementation reviews.

Stakeholder Engagement & Communication

• Facilitate communication between internal and external stakeholders, acting as a key liaison between business and the technology and PMO team.
• Lead and facilitate workshops, interviews, and observation sessions with users across various departments, including Finance, Distribution, Technology, Merchandising, Retail, and Customer Care.
• Support change management efforts by preparing training and stakeholder communications.

Project & Operational Support

• Participate in project management by assisting in developing project plans, monitoring performance, coordinating resource allocation, and supporting timely project completion.
• Act as the hands-on administrator for our point-of-sale system (Shopify POS), including managing configurations, user accounts, app integrations, and liaising with internal and external vendors.

Data & Strategic Analysis

• Use data to identify system or process improvement opportunities within the business and evaluate whether initiatives meet success criteria and generate insights to help teams make data-driven decisions.
• Stay updated on process and technology advancements to modernize systems and identify opportunities for strategic growth and competitive advantage.

Requirements

• 2+ years of experience as a Business Analyst or in a similar role.
• Experience with hands-on technical support, including system administration.
• Experience with project management tools and methodologies.
• Ability to apply data and process analysis expertise to extract insights that inform project or system development.
• Demonstrated strong attention to detail, including gathering information, presenting it in written or visual formats, and communicating findings to managers and peers.
• Demonstrated experience gathering requirements, mapping processes, and producing Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user stories.
• Proficiency in tools such as Microsoft Excel, Visio, Google Sheets, and project management software (ClickUp, Jira etc.).
• Excellent communication skills and ability to work with both technical and non-technical stakeholders, including leadership.
• Experience facilitating meetings, workshops, and User Acceptance Testing (UAT) sessions.
• Demonstrated experience with Shopify or another enterprise POS system is preferred.
• Familiar with the Software Development Lifecycle (SDLC).
• Pro-active and self-motivated: ability to work autonomously and as part of a team.

Nice to Have:

• Agile environment experience.
• Shopify and/or Shopify POS experience.
• Familiarity with systems integration and enterprise data flows.
• Experience with NetSuite and Celigo.
• Familiar with various project management methodologies (Scrum, Kanban, Waterfall, etc)
• Technical data skills, including SQL, Python, and data visualization tools (e.g., Looker, Power BI).

What You'll Get:

• Opportunity to help build an ever-evolving brand
• Competitive salary
• 3 weeks paid vacation
• Professional development opportunities
• Extended health benefits package including an EAP and a $500 annual Health & Wellness Spending Account
• $1000 per year Education Reimbursement
• 40% Family & Friends Discount
• Dog-friendly office

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives, and skill sets to apply.