FULL-TIME GREETER/RECEPTIONIST – BRAMPTON

The Role

Are you an experienced Receptionist looking to take the next step-up in your career? If so, we have a new challenge for you.

Bramgate Volkswagen is in the Mayfield Auto Mall. Opened since 2015, we are a growing family-owned business, looking to appoint a full-time Greeter/Receptionist to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Our Company

Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of:

• Our high volume and performance stores
• Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
• Canada’s Top 25 Best Dealership to work for by Automotive News –2018-2019. We strive to make every customer experience easy, efficient, and enjoyable.

The Benefits

• State-of-the art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Benefit package, life, dental, health, RRSP, pension plan and EAP
• Collegial workplace atmosphere
• Career advancement opportunities

Key Responsibilities:

As Greeter/Receptionist, you will mainly be responsible for greeting customers who arrive at the Dealership in a professional and friendly manner, ensuring that they receive a prompt easy, efficient, and enjoyable experience. They will also assist with Reception coverage providing a wide range of clerical and administrative duties. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, and scheduling service and maintenance appointments. The incumbent requires previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements.

Greeter

• Greet customers entering the dealership in a prompt, friendly and professional manner.
• Personally, direct customers to the relevant department (i.e., introduce to Parts, Service etc.)
• Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas.
• Make sure all customer waiting areas including the café are kept clean and stocked with refreshments and snacks.
• Note any re-stocking of refreshments and snacks required, bringing it to the attention of the Service Manager.
• Attend the daily Sales team meetings to be aware of appointments or other events.
• Coordinate between the BDC and Sales team for any e-leads or appointments made.
• Ensure a Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least 30 minutes prior to appointment times.
• Record traffic of all people walking into the showroom/Sales department per Company procedures.
• Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by a Sales Manager.
• Other duties as required.

Receptionist Coverage

• Promptly answer telephone in a warm and inviting manner.
• Announce visitors according to Company procedures.
• Operate a multi-line telephone system, transferring calls to appropriate sales representative or department.
• Respond to emails in a timely manner.
• Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
• Coordinate and processes all necessary documentation and payments for the service department.
• Perform various clerical and administrative duties.
• • Distributes mail and coordinates all courier pickups.
• • Organize, maintain, and coordinate Company records and files in their proper locations.
• • Where necessary, assist in the compilation of data for various reports.
• • Maintain the reception area in a tidy and presentable manner.
• • Other duties as required.

What you bring to the role

• High school diploma or equivalent.

• Office Administration diploma would be considered an asset.

• 2-5 years of direct work experience as a receptionist in a dealership setting.

• Cashier experiences.

• Able to write simple correspondence, including memos, letters, etc.

• Knowledge of vehicles, equipment, and/or services offered.

• Strong knowledge of Microsoft Office products, including Excel and Word.

• Able to maintain filing systems and basic database.

• Superior telephone manners and strong interpersonal skills.

• Strong customer service orientation.

• Flexible availability Monday to Thursday 1pm-8pm and rotating 9am-5pm Saturdays.

If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now button to find out more.

Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.