About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community.

We are currently looking for a full-time Food & Beverage Supervisor to join our Food & Beverage Department. This position is responsible for assisting in the complete operation of Sports Grill, patio, skating/sports/curling and squash lounges, and sports bar.

Key Responsibilities

• Manages service activities in the multiple dining areas throughout the Club, e.g., Sports Grill, Family Bistro, Sports Bar, Skating, Curling and Squash Lounges
• Ensures all areas are well-staffed and supervised to provide a smooth running operation by providing direct supervision of front staff
• Ensures meals and beverages are served in a professional and timely manner by circulating the dining areas and communicating with the kitchen and serving staff; including staffing, organization and execution of events
• Works with staff on all preparatory work prior to opening and closing
• Responsible for staffing levels; ensures staff are looking after their sections
• Fills front staff roles (e.g. Server, Host) when staff is not available and provides services to members and guest
• Maintains a high level of cleanliness standards within the department
• Provides ongoing training to new and existing front staff
• Liaises between members, service staff and kitchen
• Addresses member complaints and any problems that arise, as well as staff-related issues; escalates appropriately to the Food & Beverage Manager
• Communicates with other departments regarding event changes, member concerns and emergency situations
• Prepares bills and any related forms for functions, and maintains the ordering and storage of paper supplies
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace

Job Requirements

• Completion of high school or equivalent required
• Smart Serve certification required
• A minimum of two (2) years of relevant experience in a hospitality-related industry required, specifically in food services and preparation
• Must have an understanding of computerized point of sale systems
• Must have working knowledge of Safety and Sanitations Regulations
• Knowledge AGCO liquor laws an asset
• Exceptional interpersonal skills and problem-solving skills
• Ability to de-escalate stressful situations with empathy and a member service mindset

Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources (hr@torontocricketclub.com) and they will ensure the necessary steps are taken to accommodate your needs.

Job Types: Full-time, Permanent

Pay: $24.00-$29.00 per hour

Benefits:

• Commuter benefits
• Company pension
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Work Location: In person