Assessment Services Assistant Manager
COMPETITION NO. AD25-15

About Durham College:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor’s degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Position Information**:**
Reporting to the Business Manager, Accreditation, Testing & Online Learning, the Assessment Services Assistant Manager is responsible for overseeing the virtual & in-person assessment activities for Corporate Training Services clients. The incumbent is responsible for the day-to-day supervision of full-time CTS Accreditation & Testing Administrators and Coordinators and the part-time on call Invigilators. The incumbent will onboard new assessment clients, create and implement the assessment schedules, and processes and ensures adequate invigilation staffing. The incumbent will ensure that all assessment security protocols are strictly enforced.

This position will require occasional remote and on-call weekend availability to address potential support staff questions and concerns based on scheduling of testing and assessments.

Duties and Responsibilities:

Assessment Team Supervision:

• Daily Supervision of CTS Accreditation & Testing Administrators and Accreditation & Testing Coordinators as well as part-time on-call Invigilators in the delivery of in-person and online virtual assessments
• Lead new CTS Accreditation & Testing Administrators and Accreditation & Testing Coordinators as well as the part-time on-call Invigilators through the onboarding process.
• Design and deliver new Accreditation & Testing Administrator training on departmental procedures, policies and software used for assessment administration purposes.
• Design and deliver new part-time on-call Invigilator training on proctoring assessment policies and procedures.
• Delegate tasks to the Accreditation & Testing Administrators and part-time on-call Invigilators based on daily tasks, ongoing projects or as needed during any incidents that may arise.
• First contact person for Accreditation & Testing Administrators for any issues before escalating to the Business Manager, Accreditation, Testing & Online Learning, as needed, including providing coaching/advice on issue resolution and provide re-training if needed.
• When assessment volumes demand it or during vacation periods, assist the Accreditation & Testing Administrators with English and French candidate communication, registration processing, assessment marking and reporting of scores to candidates
• Lead team and client meetings as needed
• Maintenance and communication of the part-time on-call Invigilators code of conduct manual
• Act on behalf of the Business Manager, Accreditation, Testing & Online Learning when required.

Scheduling & Assessment Activity Management:

• First point of contact for industry stakeholders relating to the respective Assessments by responding to a wide range of inquiries, building client relationships and troubleshooting as needed.
• Prepare and communicate all reporting requirements mandated by the respective assessment regulators.
• Contract external assessment sites for corporate and open enrolment assessment offerings.
• Using scheduling software, produce registration dates for assessment candidates to book their assessments
• Schedule part-time on-call Invigilators to ensure adequate coverage based on their availability and departmental needs. Ensure they have training/passcodes necessary for assessments.
• Analyze and interpret information and data related to assessment takers demand, based on results, number of attempts, eligibility, and regulated wait times.
• Update the multiple external assessment administrator guides by incorporating new policies, procedures, and best practices.
• Deliver training to contracted assessment centres on our DC Invigilating assessment policies and procedures for each contracted assessment.
• Manage the Accreditation & Testing Administrators and lead the team members to develop and coordinate/suggest new procedures and processes. Implement and communicate changes in conjunction with Management/client direction to ensure efficient operation of assessment services for CTS.
• Ensure that assessment processes meet or exceed all Ontario Accessibility requirements and candidate accommodations requests are met.
• Assist the business development team in identifying potential opportunities in assessments for the department.

Finance Reporting:

• Create and maintain daily spreadsheet with registration numbers taking into consideration no shows and technical issues for virtual assessments to reconcile the monthly proctor invoice.
• Track all revenue and expenses for the department assessment business.
• Create invoices for external assessment partners as required.
• Provide revenue numbers to the Business Manager, Accreditation, Testing & Online Learning so they can be verified in the department financial reporting system.
• Provide revenue and expense projections for purposes of departmental budgeting.
• Ensure all payments to external assessment partners are up to date
• Consult on any large purchases for the department
• Follow-up on all financial commitments to external venues (initiate contracts and ensure invoices are paid)
• Reconcile refunds
• Approve and sign off on invoices

New Projects Implementation:

• Lead Projects and implementation of new technology & services for assessment industry.
• Design and deliver team training on new technology & services. Collaborate on the development of proposals with the business development team to support new assessment opportunities.
• Participate in meetings with clients to assist with scope definition for new assessment contracts.
• Coordinate with IT Services for installation of software upgrades, lockdown browsers for computer-based assessments and oversee installations.
• Ensure that assessment platforms are installed correctly and troubleshoot errors to find a solution prior to or during computer-based assessments.
• Research and stay up to date on current assessment and proctoring best practices in the industry.

Qualifications:

• A minimum of a 3-year diploma/degree in Business or Marketing.
• Minimum 5 years work experience invigilating high-stake licensing assessments with working knowledge of the LLQP assessment licensing requirements and regulations.
• Excellent oral, written, and interpersonal skills when dealing with the public. Proven work experience in providing customer service, client engagement and conflict resolution.
• Experience training and mentoring team members with strong team management and leaderships skills.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel, Access, and Outlook. Experience using FAST an asset.
• Excellent time management and problem-solving skills.
• Strong project management skills with proven experience in planning and organizing large projects.
• Bilingual (French) is an asset
• Demonstrated commitment to equity, diversity and inclusion in all matters related to clients, students, staffing and programming.

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 8:00 p.m. EST on December 22, 2025. Competition number AD25-15.

Contact Us T:905.721.3073 HumanResources@durhamcollege.ca
C Wing, Second Floor - 2000 Simcoe St. N. Oshawa, ON

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Land Acknowledgement
Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.