About the role
Company Description Maison Margiela is a Parisian haute couture house founded in 1988 by Belgian designer Martin Margiela, known for its nonconformist approach and subversion of traditional fashion norms. The Maison focuses on contemporary couture that reinterprets shared codes to create a dynamic, forward-thinking wardrobe. Its ethos centers on uncompromising creativity, authenticity, radicality, and self-expression. Maison Margiela has been part of the international fashion group OTB since 2002, joining a portfolio that includes Diesel, Jil Sander, Marni, and Viktor&Rolf. The brand operates within a culture that values bold innovation and alternative perspectives in global fashion. Role Description The Client Advisor is a full-time, on-site role based in Vancouver, BC, responsible for delivering an elevated client experience that reflects Maison Margiela’s values and aesthetic. This role involves welcoming and engaging clients, understanding their needs, presenting collections, and offering personalized styling and product recommendations. The Client Advisor manages the full sales cycle, including client follow-up, building long-term relationships, and maintaining high standards of customer satisfaction. Daily tasks include handling transactions, supporting store operations, ensuring visual merchandising standards, and collaborating with team members to achieve sales and service goals. The Client Advisor also contributes to client outreach activities and participates in brand events and trainings to deepen product knowledge and brand storytelling.
Qualifications
Strong client-facing skills, including Client Relations and Customer Service, with a focus on delivering luxury-level Customer Satisfaction. Excellent Communication skills, both verbal and written, to effectively engage a diverse clientele and collaborate with the store team. Ability to understand and explain relevant Insurance or warranty-related information associated with purchases when applicable. Proven experience in luxury retail, fashion, or a premium service environment, with a track record of meeting or exceeding sales targets. Solid product knowledge appetite and interest in avant-garde fashion, styling, and current market trends. Ability to work on-site in Vancouver, BC, including weekends, evenings, and holidays, as required by store operations. Strong organizational skills, attention to detail, and reliability in handling transactions, inventory, and store standards. Professional demeanor, inclusive mindset, and commitment to fostering a welcoming environment for all clients.
Not the right fit? Search for Client Advisor jobs in Vancouver, British Columbia, Canada
About Maison Margiela
About Maison Margiela
Founded in 1988 by Belgian designer Martin Margiela, the Paris-based fashion house is synonymous with uniquely unconventional principles, and a philosophy in which deconstruction and heritage go hand in hand to create designs that showcase fashion as an art of meaning, rather than a cult of personality.
John Galliano was appointed Creative Director in 2014. Maison Margiela crosses the fashion spectrum from its ‘Artisanal’ collection, which holds the Haute Couture appellation since 2012, through Co-Ed ready-to-wear and accessories. Maison Margiela became part of the OTB Group in 2002.
“John Galliano is a unique, exceptional couturier for a maison that always challenged and innovated the world of fashion,” says Renzo Rosso, the president of OTB group.
Today, Maison Margiela continues to push the boundaries of modern fashion while celebrating its unique heritage.
About John Galliano
Gibraltar-born Fashion Designer John Galliano is Creative Director of Maison Margiela since 2014, bringing his sense of spectacle and creative mastery to the unique ethos of the Maison.
He previously served as head designer for the french haute couture houses Givenchy and Christian Dior, and the British Fashion Council (BFC) awarded him British Designer of the Year four times.
Associating unique vision, exceptional couture mastery and extreme sensitivity to detail, John Galliano is recognized as one of the most renowned fashion designers today.
As Maison Margiela’s Creative Director he has successfully established a daring new identity for the brand’s Artisanal and Co-Ed collections.
About OTB
OTB is an international fashion group, the parent company of Diesel, Maison Margiela, Viktor&Rolf, Marni, Amiri, Jil Sander and state-of-the-art companies Staff International and Brave Kid.
Founded and chaired by Italian entrepreneur Renzo Rosso, the group embodies his spirit and vision. OTB believes in pushing the boundaries of fashion and lifestyle, build
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About the role
Company Description Maison Margiela is a Parisian haute couture house founded in 1988 by Belgian designer Martin Margiela, known for its nonconformist approach and subversion of traditional fashion norms. The Maison focuses on contemporary couture that reinterprets shared codes to create a dynamic, forward-thinking wardrobe. Its ethos centers on uncompromising creativity, authenticity, radicality, and self-expression. Maison Margiela has been part of the international fashion group OTB since 2002, joining a portfolio that includes Diesel, Jil Sander, Marni, and Viktor&Rolf. The brand operates within a culture that values bold innovation and alternative perspectives in global fashion. Role Description The Client Advisor is a full-time, on-site role based in Vancouver, BC, responsible for delivering an elevated client experience that reflects Maison Margiela’s values and aesthetic. This role involves welcoming and engaging clients, understanding their needs, presenting collections, and offering personalized styling and product recommendations. The Client Advisor manages the full sales cycle, including client follow-up, building long-term relationships, and maintaining high standards of customer satisfaction. Daily tasks include handling transactions, supporting store operations, ensuring visual merchandising standards, and collaborating with team members to achieve sales and service goals. The Client Advisor also contributes to client outreach activities and participates in brand events and trainings to deepen product knowledge and brand storytelling.
Qualifications
Strong client-facing skills, including Client Relations and Customer Service, with a focus on delivering luxury-level Customer Satisfaction. Excellent Communication skills, both verbal and written, to effectively engage a diverse clientele and collaborate with the store team. Ability to understand and explain relevant Insurance or warranty-related information associated with purchases when applicable. Proven experience in luxury retail, fashion, or a premium service environment, with a track record of meeting or exceeding sales targets. Solid product knowledge appetite and interest in avant-garde fashion, styling, and current market trends. Ability to work on-site in Vancouver, BC, including weekends, evenings, and holidays, as required by store operations. Strong organizational skills, attention to detail, and reliability in handling transactions, inventory, and store standards. Professional demeanor, inclusive mindset, and commitment to fostering a welcoming environment for all clients.
Not the right fit? Search for Client Advisor jobs in Vancouver, British Columbia, Canada
About Maison Margiela
About Maison Margiela
Founded in 1988 by Belgian designer Martin Margiela, the Paris-based fashion house is synonymous with uniquely unconventional principles, and a philosophy in which deconstruction and heritage go hand in hand to create designs that showcase fashion as an art of meaning, rather than a cult of personality.
John Galliano was appointed Creative Director in 2014. Maison Margiela crosses the fashion spectrum from its ‘Artisanal’ collection, which holds the Haute Couture appellation since 2012, through Co-Ed ready-to-wear and accessories. Maison Margiela became part of the OTB Group in 2002.
“John Galliano is a unique, exceptional couturier for a maison that always challenged and innovated the world of fashion,” says Renzo Rosso, the president of OTB group.
Today, Maison Margiela continues to push the boundaries of modern fashion while celebrating its unique heritage.
About John Galliano
Gibraltar-born Fashion Designer John Galliano is Creative Director of Maison Margiela since 2014, bringing his sense of spectacle and creative mastery to the unique ethos of the Maison.
He previously served as head designer for the french haute couture houses Givenchy and Christian Dior, and the British Fashion Council (BFC) awarded him British Designer of the Year four times.
Associating unique vision, exceptional couture mastery and extreme sensitivity to detail, John Galliano is recognized as one of the most renowned fashion designers today.
As Maison Margiela’s Creative Director he has successfully established a daring new identity for the brand’s Artisanal and Co-Ed collections.
About OTB
OTB is an international fashion group, the parent company of Diesel, Maison Margiela, Viktor&Rolf, Marni, Amiri, Jil Sander and state-of-the-art companies Staff International and Brave Kid.
Founded and chaired by Italian entrepreneur Renzo Rosso, the group embodies his spirit and vision. OTB believes in pushing the boundaries of fashion and lifestyle, build