Job Description What is the opportunity? The Senior Manager, IT Operational Risk Management role is a key strategic and integral role for the overall success of governance risk and compliance management within Core Platform Services (CPS). This dynamic position provides opportunities for working across the organization to deliver complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve IT Risk Management and governance. The role will plan, coordinate, communicate, and execute activities to ensure that the team’s objectives are consistently accomplished. What will you do? Support the remediation of regulatory and compliance gaps, including the creation and maintenance of artifacts related to departmental regulatory compliance, such as process documentation, narratives, and metrics. Monitor CPS deliverables to meet milestones and timelines, identify and escalate potential issues and risks as applicable. Perform complex internal control monitoring and investigation across Core Platform Services department, supporting various infrastructure technologies/domains within CPS while adhering to established schedules. Participate in the internal control monitoring process including evaluating risk, identifying mitigating controls, developing conclusions, and compiling reports. Recommend changes and/or enhancements to existing processes and procedures. Assist with the control testing process that evaluates the test of design effectiveness of CPS controls. Coordinate with stakeholders to log and manage control deficiencies. Assess remediation plans and corrective actions to ensure that they are designed to reduce risk. Verify that control deficiencies are remediated according to the remediation plans. Maintaining a thorough understanding of RBC and CNB’s policies and standards, IT control testing methodologies as well as related regulatory and industry compliance standards, as they relate to CPS. Champion a thorough understanding of RBC’s Internal Controls Management Policy (ICMP) and control testing methodologies. Manage multiple priorities in a fast-paced environment. Identify, de-escalate, and manage actual or perceived conflict, if any, among your team or with the stakeholders. Assess complex scenarios and use your subject matter expertise and professional judgement to make decisions with proper rationale and documentation. Support your team member during complex or tough discussions with stakeholders to achieve the desired outcome. Exhibit high attention to detail and strategic thinking in analyzing, aggregating, and articulating the results/issues of control testing activities and value-add opportunities for improvement of Key Controls to Director of Operational Risk Management (CPS) and other stakeholders as needed. Establish strong working relationships with the stakeholders across business units and teams to build trust and act as a trusted advisor. Provide subject matter expertise to advise the stakeholders on control documentation and testing in compliance with policies and standards. Keeping abreast of external cyber security trends, technologies and cyber risk management approaches, control hygiene of the environment, and often collaborate with other teams on IT risk-related initiatives to provide subject-matter recommendations and guidance to achieve a risk posture within the organization’s overall risk appetite. What do you need to succeed? Must Have: Bachelor’s degree in engineering, computer science or related fields. Industry recognized qualifications and certifications in Information Security and/or Risk Management (CISA/CISSP /CRISC/CISSP) 5+ years of technology domain experience in information technology, risk management or risk assurance in the financial services industry. Knowledge of IT Risk frameworks, methodologies and industry standards related to IT and Cyber Risk management, including emerging trends and issues. Working knowledge of key infrastructure at RBC, including good understanding of the risks associated with the platforms. Maturity level and skill/judgment to be able to deal effectively with senior management and operational risk groups throughout the organization. Good communication (verbal and written) skills, including strong appreciation of relationship management; sound problem solving, analytical, research, and quantitative skills. Demonstrated expertise in a broad range of Information Security and Risk Management principles and practices. A strong understanding of technology and/or financial services industry. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. People management and leadership skills. Nice To Have: Risk and Control management knowledge and industry experience across Information Technology (IT) domains. Working experience in cybersecurity and/or IT risk management spaces IT risk consulting and/or audit experience Self-discipline and organized with proven time management skills. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A progressive career path in technology risk management and cyber security risk management. A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high performing team. A world-class training program in financial services #TECHPJ #LI-POST Job Skills Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Firewall Management, Information Security Management, IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-19 Application Deadline: 2026-07-19 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.