Operations Logistics Advisor - FTT
Top Benefits
About the role
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Plans and provides on-site coordination of transit services for special events and planned road closures/construction in the Lower Mainland. Develops and maintains effective communications plans to communicate with various internal and external stakeholders, ensuring that all events are handled and communicated effectively and to ensure CMBC’s ability to provide safe and reliable public transportation services with minimal disruptions to our customers.
KEY ACCOUNTABILITIES
Responsible for managing the internal requirements for Operations and Maintenance resources, external demands such as jurisdiction requests and specific events requirements and coordinating the reporting/recording the costs associated with these events. Coordinates the appropriate follow up with finance/TL to ensure cross charging for 3rd party costs are addressed.
Analyzes events thoroughly and determines all routes affected by the event, how the event would affect each of CMBC’s facilities and customers, provides guidance and direction to each depot to make necessary adjustments to their schedules, routes and recommends additional coverage and service requirements. Produces monthly statistical reporting/KPI tracking for the Special Events area.
Stay up to date on the latest technology changes in transit. Understanding what the limitations of the buses (ie. Battery Electric Buses) and the technology on the buses allows important and correct information to be shared in a timely manner. Provides input on what technology would be beneficial to the short-term detour operations and where there are shortcomings.
Develops working rapport with internal and external stakeholders and ensures service integrity is maintained through effective communication. Acts as a liaison between Transit Supervisors and Transit Communications for providing on-site coordination of transit service for special events and planned road openings/closings. Ensures all communications are in place (temporary signage at bus stops, notifications to operators, etc). Maintains ongoing liaison with Operations to ensure timely communication of changes and coordination and completion of Transit Supervisor special assignments. Communicates, directly or through T-Comm, with internal CMBC departments any planned or unforeseen changes affecting normal bus operations.
Collaborates with Duty Manager when responding to emergencies or implementing response plans. Communicates directly with construction and on-street traffic management personnel to ensure service issues and impacts are prioritized and that traffic diversions and required modifications are implemented as planned. Ensures the timely removal, closure and relocation of bus stops/zones as required due to safety, construction or traffic management requirements, and is an available resource to address any “Day of” Operational issues that are directly related to Operations, Transit Supervisors/Trolley O/H, CMBC Sign crew, and Customer Information (such as immediate changes to plans). Is an on-site resource for the Transit Communications Supervisors. Ensures that the SharePoint diversion activity communications for Operators/Customers are up to date.
Provides expertise on which diversions to put in place and works closely with CMBC Service Design to ensure that the short-term diversions match the long term reroutes. Coordination with the CMBC Planning and Scheduling departments to ensure the messaging to the contractors matches what is being relayed to operations.
Communicates with event managers/organizers and acts as a conduit to CMBC stakeholders. Attends meetings, with municipal or other event managers/organizers, that relate to upcoming events, providing input and thereby making decisions and recommendations on behalf of CMBC and to debrief post events to address issues to be proactive for future events. Exercise’s judgement in making decisions which may impact CMBC.
Works closely with CMBC Service Design and CMBC Finance to provide cost estimates to projects. Contact CMBC maintenance when required to ensure that there are sufficient buses available to dieselize routes for particular projects or that trolley buses can make the turns. Directs Transit Supervisors to investigate potential detours to ensure that follow ups are done with these projects to recoup costs and adjust the costing as required.
Proactively approaches external Stakeholders when aware of special events that may impact transit service. Investigates Operational challenges on an annual basis for recurring events and coordinates schedules and supporting administration in order to maximize efficiency in a cost-effective manner. Coordinate’s scheduling of Transit Supervisors to attend external event requests. Coordinates planning with TL Travel Smart, for 3rd party Charter requests and communicates and arranges for cross charges.
Qualifications
The competencies for this position would typically be acquired through Completion of a diploma in Business Administration, Transportation or related field and working toward a Certified Associate in project Management (CAPM) or Project Management Professional Certificate (PMP)
Five (5) years directly related, relevant experience in a large transit operations environment, vast knowledge of the CMBC transit system, experience handling and managing emergency situations involving coordinating changes to routes; immediate decision making to minimize service disruptions; working knowledge of the transit system and operations.
OTHER SKILSS
Strong analytical skills when developing and recommending work plans.
Exceptional interpersonal and customer service skills
Advanced decision making skills to respond, assess and react to a variety of operational and emergency situations
Excellent written and oral communication skills.
Solid computer skills in standard office software tools including word processing and advanced spreadsheet software, statistical packages and use of TMAC system and web-based and data management systems.
Experience in a transit operations or customer service environment, including experience in working with a large group of unionized employees and knowledge of the application of collective agreements, work rules, policies and procedures.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
This is a full-time temporary position for 12 months.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $89,600 - $134,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: August 25 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Operations Logistics Advisor - FTT
Top Benefits
About the role
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Plans and provides on-site coordination of transit services for special events and planned road closures/construction in the Lower Mainland. Develops and maintains effective communications plans to communicate with various internal and external stakeholders, ensuring that all events are handled and communicated effectively and to ensure CMBC’s ability to provide safe and reliable public transportation services with minimal disruptions to our customers.
KEY ACCOUNTABILITIES
Responsible for managing the internal requirements for Operations and Maintenance resources, external demands such as jurisdiction requests and specific events requirements and coordinating the reporting/recording the costs associated with these events. Coordinates the appropriate follow up with finance/TL to ensure cross charging for 3rd party costs are addressed.
Analyzes events thoroughly and determines all routes affected by the event, how the event would affect each of CMBC’s facilities and customers, provides guidance and direction to each depot to make necessary adjustments to their schedules, routes and recommends additional coverage and service requirements. Produces monthly statistical reporting/KPI tracking for the Special Events area.
Stay up to date on the latest technology changes in transit. Understanding what the limitations of the buses (ie. Battery Electric Buses) and the technology on the buses allows important and correct information to be shared in a timely manner. Provides input on what technology would be beneficial to the short-term detour operations and where there are shortcomings.
Develops working rapport with internal and external stakeholders and ensures service integrity is maintained through effective communication. Acts as a liaison between Transit Supervisors and Transit Communications for providing on-site coordination of transit service for special events and planned road openings/closings. Ensures all communications are in place (temporary signage at bus stops, notifications to operators, etc). Maintains ongoing liaison with Operations to ensure timely communication of changes and coordination and completion of Transit Supervisor special assignments. Communicates, directly or through T-Comm, with internal CMBC departments any planned or unforeseen changes affecting normal bus operations.
Collaborates with Duty Manager when responding to emergencies or implementing response plans. Communicates directly with construction and on-street traffic management personnel to ensure service issues and impacts are prioritized and that traffic diversions and required modifications are implemented as planned. Ensures the timely removal, closure and relocation of bus stops/zones as required due to safety, construction or traffic management requirements, and is an available resource to address any “Day of” Operational issues that are directly related to Operations, Transit Supervisors/Trolley O/H, CMBC Sign crew, and Customer Information (such as immediate changes to plans). Is an on-site resource for the Transit Communications Supervisors. Ensures that the SharePoint diversion activity communications for Operators/Customers are up to date.
Provides expertise on which diversions to put in place and works closely with CMBC Service Design to ensure that the short-term diversions match the long term reroutes. Coordination with the CMBC Planning and Scheduling departments to ensure the messaging to the contractors matches what is being relayed to operations.
Communicates with event managers/organizers and acts as a conduit to CMBC stakeholders. Attends meetings, with municipal or other event managers/organizers, that relate to upcoming events, providing input and thereby making decisions and recommendations on behalf of CMBC and to debrief post events to address issues to be proactive for future events. Exercise’s judgement in making decisions which may impact CMBC.
Works closely with CMBC Service Design and CMBC Finance to provide cost estimates to projects. Contact CMBC maintenance when required to ensure that there are sufficient buses available to dieselize routes for particular projects or that trolley buses can make the turns. Directs Transit Supervisors to investigate potential detours to ensure that follow ups are done with these projects to recoup costs and adjust the costing as required.
Proactively approaches external Stakeholders when aware of special events that may impact transit service. Investigates Operational challenges on an annual basis for recurring events and coordinates schedules and supporting administration in order to maximize efficiency in a cost-effective manner. Coordinate’s scheduling of Transit Supervisors to attend external event requests. Coordinates planning with TL Travel Smart, for 3rd party Charter requests and communicates and arranges for cross charges.
Qualifications
The competencies for this position would typically be acquired through Completion of a diploma in Business Administration, Transportation or related field and working toward a Certified Associate in project Management (CAPM) or Project Management Professional Certificate (PMP)
Five (5) years directly related, relevant experience in a large transit operations environment, vast knowledge of the CMBC transit system, experience handling and managing emergency situations involving coordinating changes to routes; immediate decision making to minimize service disruptions; working knowledge of the transit system and operations.
OTHER SKILSS
Strong analytical skills when developing and recommending work plans.
Exceptional interpersonal and customer service skills
Advanced decision making skills to respond, assess and react to a variety of operational and emergency situations
Excellent written and oral communication skills.
Solid computer skills in standard office software tools including word processing and advanced spreadsheet software, statistical packages and use of TMAC system and web-based and data management systems.
Experience in a transit operations or customer service environment, including experience in working with a large group of unionized employees and knowledge of the application of collective agreements, work rules, policies and procedures.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
This is a full-time temporary position for 12 months.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $89,600 - $134,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: August 25 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.