Job Description

Position: Client Care Coordinator

Type: Full Time

Location: Toronto, ON

Salary Range: $20-$22 CAD per hour

About the Company

ReGen Scientific, now proudly part of the WELL Health family, is a leading executive healthcare company located in downtown Toronto. We are led and founded by Dr. Robert Francis, Canada’s leader in preventative healthcare and diagnostics. Our team of health professionals has two priorities: our clients' health and their experience.

ReGen Scientific's care model provides our patients with a comprehensive circle of care, where they are assessed, treated, and closely monitored by ReGen’s physicians and practitioners.

Position Summary

We are seeking an entrepreneurially minded Full-Time Clinical Receptionist who will be dedicated to the development and maintenance of our medical clinic. This receptionist will work collectively with our Admin Team and Director of Clinical Operations to ensure the highest quality of patient service throughout the clinic. You will be expected to work both autonomously, with limited supervision, and interactively with other team members, demonstrating a commitment toward shared goals and a willingness to take initiative.

What you will be doing:

• Greet patients upon arrival and check in for their respective appointment.
• Escort patients to assigned lounges and stations.
• Check patients out after their appointments.
• Process payment pre- and post-appointment.
• Manage the flow of patients throughout the clinic in coordination with the clinical team.
• Adhere to sanitation, safety and food control standards.
• Schedule new and returning patients for appointments using the EMR system.
• Help manage the schedule to maximize patient appointments.
• Receive and direct fax/email/phone messages to respective departments.
• Provide general administrative and clerical support.
• Other duties as assigned.

You have:

• Excellent oral and written communication skills.
• Computer literacy with Microsoft, Apple, and email systems.
• Strong organizational skills and excellent interpersonal abilities.
• Detail-oriented with the ability to work in a team environment.
• Adaptability and ability to work under pressure.
• Passion for preventative health and wellness.

Education & Experience:

• Completion of Medical Office Administration and/or Business Management certificate is an asset.
• 2+ years of experience as a Medical Secretary, Patient Registrar, or Medical Receptionist (preferred).

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

WELL Health Stories: https://stories.well.company/