Revenue Operations Manager

Company:  EviSmart

Location:  Vancouver, BC (In-office position)

Employment Type:  Full-time, Permanent

Compensation:  $100,000-$130,000 base + 40% variable (Total: $140K-$182K)

About EviSmart

EviSmart provides workflow automation SaaS and design services to dental laboratories across North America. With a global team across Vancouver, Manila, and Seoul, we have strong operational scale and are now building systematic sales infrastructure to accelerate growth.

We have proven product-market fit, strong customer retention, and a healthy pipeline. What we need is someone to build the revenue operations systems and playbooks that will allow us to scale efficiently.

The Role

We are hiring our  first Revenue Operations Manager  to design, build, and own all sales processes from the ground up. This is a hands-on role where you will create the playbooks, scripts, and systems that enable our sales team to convert our pipeline systematically.

You will report directly to the CEO and work closely with our Sales, Customer Success, and Marketing teams to build a repeatable revenue engine.

This is NOT:

• Maintaining existing systems
• A remote role
• A strategic-only position
• Managing a large team (at least initially)

This IS:

• Building everything from scratch
• Hands-on execution (writing scripts, training people, building dashboards)
• In-office collaboration in Vancouver
• A clear path to VP of Revenue Operations

Key Responsibilities

Months 1-3: Build the Foundation

• Audit and qualify existing pipeline using structured framework
• Create small lab sales playbook (discovery, demo, objection handling, close)
• Design cross-sell process for existing customers
• Build pipeline management system with weekly reviews
• Implement metrics dashboard
• Support sales team to close deals using new processes

Months 4-6: Hire and Scale

• Recruit, hire, and train Sales Development Representative (SDR)
• Analyze conversion data and optimize processes
• Build customer success playbooks
• Design marketing-to-sales handoff process
• Document all systems for repeatable execution

Months 7-12: Own the Revenue Engine

• Develop forecasting and quota systems
• Build advanced analytics and reporting
• Scale team as needed (additional SDRs/AEs)
• Optimize CRM workflows and automation
• Transition from builder to manager

Required Qualifications

Must Have:

• 3-5 years experience in  B2B SaaS  sales, sales operations, or revenue operations
• Proven track record of  building sales processes from scratch  (not just optimizing existing ones)
• Experience creating sales enablement materials (call scripts, playbooks, demo flows)
• Strong analytical skills with Excel/Google Sheets proficiency
• Hands-on executor who can design strategy AND implement tactically
• Self-starter who thrives in ambiguity
• Based in Vancouver or willing to relocate (in-office role, not remote)

Nice to Have:

• Experience with distributed/offshore teams
• Background in B2B services or professional services
• Worked at early-stage or scaling companies
• Experience hiring and managing SDRs/BDRs
• CRM implementation (workflows, automation, reporting)
• Familiarity with sales methodologies (MEDDIC, Sandler, BANT)

Not Required:

• VP-level title or 10+ years experience
• Enterprise SaaS experience ($100K+ ACV)
• MBA or advanced degree
• Dental/healthcare industry knowledge

Benefits:

• Comprehensive health, dental, vision
• 3 weeks vacation + statutory holidays
• $2,500 annual learning & development budget
• MacBook Pro + home office equipment
• Travel opportunities (Manila/Seoul)

Career Path:

• Year 1: Individual contributor building systems
• Year 2: Managing SDR(s), owning sales ops
• Year 3: VP of Revenue Operations leading GTM

To Apply

Submit resume + cover letter addressing:

1. Describe a B2B sales process/playbook you built from scratch and the results
2. Why do you want to be the first RevOps hire vs. joining an established team?
3. What interests you about working in-office in Vancouver?

Applications without a cover letter will not be reviewed.

** Equal Opportunity**

EviSmart is an equal opportunity employer. We evaluate candidates based on their ability to build systems and deliver results, not credentials or background.