About the role
The IT Technician will be responsible for providing Level 1 and 2 technical support to company employees to effectively resolve IT-related issues.
MORE PRECISELY
- Respond to employee inquiries about IT issues encountered, both remotely and on-site
- Document requests in the ticketing system
- Carry out the installation, configuration, and updates of workstations
- Participate in access management, technical documentation, and user procedures
- Contribute to various IT infrastructure improvement projects
PROFILE
- 3+ years of experience as an IT Technician
- Professional experience with Microsoft 365
- Strong technical knowledge in computer equipment, networking, and software support
- Autonomous, rigor, versatility, sense of organization and good management of priorities
- DEP or DEC in computer science or the equivalent
- Bilingualism (French required, English required)
- Valid driver’s license
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.
About the role
The IT Technician will be responsible for providing Level 1 and 2 technical support to company employees to effectively resolve IT-related issues.
MORE PRECISELY
- Respond to employee inquiries about IT issues encountered, both remotely and on-site
- Document requests in the ticketing system
- Carry out the installation, configuration, and updates of workstations
- Participate in access management, technical documentation, and user procedures
- Contribute to various IT infrastructure improvement projects
PROFILE
- 3+ years of experience as an IT Technician
- Professional experience with Microsoft 365
- Strong technical knowledge in computer equipment, networking, and software support
- Autonomous, rigor, versatility, sense of organization and good management of priorities
- DEP or DEC in computer science or the equivalent
- Bilingualism (French required, English required)
- Valid driver’s license
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.