Sales Operations Business Manager
About the role
Job Description
What is the opportunity?
Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.
GSRM comprises of 550 people across sales and relationship management team located in multiple geographies.
The Sales Business Management team, working closely with GSRM, is responsible for focuses for;
- Sales / Client Strategy and business planning
- Control & Governance
- Change Management
- Business Execution
The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services.
Working Hours : 12pm-9pm / 9am-6pm
What will you do?
Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;
- Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements
- Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
- Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests
- Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people
- Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements
- Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities
- Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date
- Weekly Commentaries – compiling weekly commentary on client performance
- Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required.
*training will be provided with respects to the relevant RBC systems What do you need to succeed?
Must-have:
- Passion for data and analytics; at least 2 years of work experience in operations, data management or client support
- Positive attitude and collaborative work approach
- Ability to work in fast-paced environment; be agile and flexible to support business needs
- Strong written & verbal communication skills
- Ability to manage multiple priorities
- Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
- Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
- Proficiency in BI tools, preferably Tableau
- Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
- Bachelor’s degree or higher
Nice to have:
- Global Markets business and product knowledge
- Exposure to a Sales environment
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
- Work in a dynamic, collaborative, progressive, and high-performing team
- Ability to make a difference and lasting impact
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Sales Operations Business Manager
About the role
Job Description
What is the opportunity?
Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.
GSRM comprises of 550 people across sales and relationship management team located in multiple geographies.
The Sales Business Management team, working closely with GSRM, is responsible for focuses for;
- Sales / Client Strategy and business planning
- Control & Governance
- Change Management
- Business Execution
The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services.
Working Hours : 12pm-9pm / 9am-6pm
What will you do?
Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;
- Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements
- Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
- Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests
- Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people
- Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements
- Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities
- Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date
- Weekly Commentaries – compiling weekly commentary on client performance
- Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required.
*training will be provided with respects to the relevant RBC systems What do you need to succeed?
Must-have:
- Passion for data and analytics; at least 2 years of work experience in operations, data management or client support
- Positive attitude and collaborative work approach
- Ability to work in fast-paced environment; be agile and flexible to support business needs
- Strong written & verbal communication skills
- Ability to manage multiple priorities
- Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
- Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
- Proficiency in BI tools, preferably Tableau
- Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
- Bachelor’s degree or higher
Nice to have:
- Global Markets business and product knowledge
- Exposure to a Sales environment
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
- Work in a dynamic, collaborative, progressive, and high-performing team
- Ability to make a difference and lasting impact
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.