Customer Service Representative

Overview:

The customer service representative supports customers by processing requests, answering

questions, and responding to concerns.

Responsibilities:

• Process freight requests for assigned customers

• Answer incoming calls for the terminal/region

• Interact with customers in arranging their shipments, pricing and service levels

• Coordinate with operational team to meet customer requirements

• Ensure accurate order rating and timely delivery

• Make proactive sales calls to assigned accounts and pursue new account

opportunities

• Track and update order information

• Ensure accurate and timely data entry

• Provide holiday coverage for other staff/shifts

• Be courteous, knowledgeable, and responsive towards the customers

• Other duties as required

Expectations:

Company information should be treated in a highly confidential manner. You have specific

responsibilities and are expected to use your knowledge and skill to make a positive

contribution to our corporate goals.

• Possess strong communication skills, be able to multitask and work under minimal

supervision

• Be able to work and thrive in a fast-paced team environment; be energetic; pleasant

and willing to learn

• Commit to new initiatives and programs that promote continual improvement and

efficiency

• Foster a safe work culture for all procedures, including but not limited to:

o wearing PPE if required

o reporting all injuries, claims or near-misses, unsafe or hazardous conditions

Requirements:

• 1 to 2 years of customer service experience in Trucking would be an asset

• Proficiency in Microsoft Office programs and Truckmate transportation software

• Understanding of transportation safety standards and regulations

• Strong organizational skills

• Professional Email and Phone Etiquette

• Strong communications skills

• Ability to make independent decisions and logical problem-solving skills

• Comfortable working in an open team environment