CareFirst Claims Supervisor
Top Benefits
About the role
Motivating others is what motivates you
The Opportunity
There’s always that one person in a group who knows how to keep everyone moving and motivated. They’re confident, calm in the midst of chaos and able to keep the team on track. We’re hoping that person is you! We’re looking for a Care-First Claims Supervisor to lead and mentor a team of Care-First adjusters, ensuring adherence to Care-First guidelines and best practices
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You are intrigued by Auto Reform in Alberta and enthusiastic about learning and leading others through the change journey.
- You’re a spirited and experienced professional who knows how to keep your team motivated and on track.
- You embrace being a mentor and enjoy sharing your knowledge and experience to help others grow.
- When it comes to keeping yourself and others organized, you always have a plan and a backup plan.
- You use your excellent communication skills to get your point across in a way everyone understands.
How You’ll Make an Impact
- Oversee Care-First adjuster delivery of evidence based, recovery focused care for injured Albertans, and ensure timely resolution of claims.
- Support dispute resolution processes and ensure transparency in benefit decisions.
- Develop and facilitate ongoing training on Care First Regulations, standardize AMAIC Procedure and Guidelines, any regulatory updates and related system changes.
- Maintain workflow, production and performance expectations.
- Monitor monthly reports for reserving accuracy and audit files as required.
- Ensure claims handling practices provide fair outcomes and adhere to legislative and regulatory requirements.
- Liaise with government stakeholders, medical professionals and insurers to ensure alignment with evolving regulations.
- Champion innovative ways to maintain and improve employee engagement.
- Foster positive partnerships and collaboration with our managers and supervisors, legal counsel, experts, industry peers and other AMA business units.
- Enroll in AMA leadership educational programs and work towards insurance industry educational designations.
What You Bring to the Table
- You have or are working towards Post secondary education in insurance, healthcare administration, or related field.
- You’re no newbie with at least 3 years of experience in a leadership or mentorship role
- Proven ability to manage change and drive performance in a regulated environment.
- Experience with Disability insurance, Bodily Injury or Accident Benefit claims, or in any medical field is an asset
- Knowledge of Alberta’s auto insurance system and Care-First framework preferred
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
WORK MODEL:
Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
CareFirst Claims Supervisor
Top Benefits
About the role
Motivating others is what motivates you
The Opportunity
There’s always that one person in a group who knows how to keep everyone moving and motivated. They’re confident, calm in the midst of chaos and able to keep the team on track. We’re hoping that person is you! We’re looking for a Care-First Claims Supervisor to lead and mentor a team of Care-First adjusters, ensuring adherence to Care-First guidelines and best practices
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You are intrigued by Auto Reform in Alberta and enthusiastic about learning and leading others through the change journey.
- You’re a spirited and experienced professional who knows how to keep your team motivated and on track.
- You embrace being a mentor and enjoy sharing your knowledge and experience to help others grow.
- When it comes to keeping yourself and others organized, you always have a plan and a backup plan.
- You use your excellent communication skills to get your point across in a way everyone understands.
How You’ll Make an Impact
- Oversee Care-First adjuster delivery of evidence based, recovery focused care for injured Albertans, and ensure timely resolution of claims.
- Support dispute resolution processes and ensure transparency in benefit decisions.
- Develop and facilitate ongoing training on Care First Regulations, standardize AMAIC Procedure and Guidelines, any regulatory updates and related system changes.
- Maintain workflow, production and performance expectations.
- Monitor monthly reports for reserving accuracy and audit files as required.
- Ensure claims handling practices provide fair outcomes and adhere to legislative and regulatory requirements.
- Liaise with government stakeholders, medical professionals and insurers to ensure alignment with evolving regulations.
- Champion innovative ways to maintain and improve employee engagement.
- Foster positive partnerships and collaboration with our managers and supervisors, legal counsel, experts, industry peers and other AMA business units.
- Enroll in AMA leadership educational programs and work towards insurance industry educational designations.
What You Bring to the Table
- You have or are working towards Post secondary education in insurance, healthcare administration, or related field.
- You’re no newbie with at least 3 years of experience in a leadership or mentorship role
- Proven ability to manage change and drive performance in a regulated environment.
- Experience with Disability insurance, Bodily Injury or Accident Benefit claims, or in any medical field is an asset
- Knowledge of Alberta’s auto insurance system and Care-First framework preferred
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
WORK MODEL:
Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!