Technical Support Specialist
About the role
Technical Support Specialist (Bilingual French/English or Unilingual English) Burlington, ON $22-24/hour About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.
THE ROLE Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.
The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.
The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.
ADVANTAGES
- Hourly wage: $24/hour for bilinguals, $22/hour for unilingual
- Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
- Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
- Transition to remote weekend work upon successful completion of training
- Temporary contract
- Supportive, energetic team environment
- Valuable technical support experience in the power equipment industry
Responsibilities
- Diagnose and resolve technical issues reported by customers
- Provide step-by-step guidance to customers in English (and French if bilingual)
- Collaborate with technical teams to resolve complex issues
- Maintain accurate documentation of problems and solutions
- Deliver excellent customer service via phone, email, and live chat
- Stay updated on product advancements and industry trends
- Contribute to continuous process improvements
Requirements
- Bilingual proficiency in French and English OR unilingual English
- Minimum of 1 year of call center or customer service experience
- Knowledge of small engines or related troubleshooting (an asset)
- Strong computer skills (Microsoft Office: Word, Excel, Outlook)
- Excellent communication, problem-solving, and customer service skills
- Ability to complete full-time training in Burlington before moving to remote weekend work
**#INDSTRIVEON**
About STRIVE Recruitment Inc.
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.
Technical Support Specialist
About the role
Technical Support Specialist (Bilingual French/English or Unilingual English) Burlington, ON $22-24/hour About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.
THE ROLE Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.
The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.
The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.
ADVANTAGES
- Hourly wage: $24/hour for bilinguals, $22/hour for unilingual
- Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
- Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
- Transition to remote weekend work upon successful completion of training
- Temporary contract
- Supportive, energetic team environment
- Valuable technical support experience in the power equipment industry
Responsibilities
- Diagnose and resolve technical issues reported by customers
- Provide step-by-step guidance to customers in English (and French if bilingual)
- Collaborate with technical teams to resolve complex issues
- Maintain accurate documentation of problems and solutions
- Deliver excellent customer service via phone, email, and live chat
- Stay updated on product advancements and industry trends
- Contribute to continuous process improvements
Requirements
- Bilingual proficiency in French and English OR unilingual English
- Minimum of 1 year of call center or customer service experience
- Knowledge of small engines or related troubleshooting (an asset)
- Strong computer skills (Microsoft Office: Word, Excel, Outlook)
- Excellent communication, problem-solving, and customer service skills
- Ability to complete full-time training in Burlington before moving to remote weekend work
**#INDSTRIVEON**
About STRIVE Recruitment Inc.
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.