Bilingual Customer Support – Streaming Services - Hebrew and English
Top Benefits
About the role
Company Description
Looking for a career where you can grow, be yourself, and make an impact every day?
Join Sutherland as a Hebrew Customer Service Representative and support customers in a fast-paced, people-first environment.
Job Description
In this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner.
What we offer:
-
Hourly rate and paid training
-
Medical, dental and vision benefits plus added benefits such as 401k and generous paid time off
-
Additional pay incentives as well as monthly rewards & recognition programs
-
Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as agents
-
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
-
An opportunity to build a fulfilling career surrounded by supported peers, trainers and manager
Qualifications
-
Fluent in both Hebrew and English
-
At least one year of customer service experience
-
Excellent communication, interpersonal and problem-solving skills
-
The ability to learn quickly, to thrive under pressure and to be flexible in a high volume, fast-paced environment
-
Self-motivated, accountable and goal oriented
-
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
-
Strong problem-diagnosis and problem-solving skills
-
Technical support experience and a background working with CRM applications are a plus
Additional Information
Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
Not the right fit? Search for Bilingual Customer Support jobs in Windsor, ON
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes.
Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com
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Bilingual Customer Support – Streaming Services - Hebrew and English
Top Benefits
About the role
Company Description
Looking for a career where you can grow, be yourself, and make an impact every day?
Join Sutherland as a Hebrew Customer Service Representative and support customers in a fast-paced, people-first environment.
Job Description
In this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner.
What we offer:
-
Hourly rate and paid training
-
Medical, dental and vision benefits plus added benefits such as 401k and generous paid time off
-
Additional pay incentives as well as monthly rewards & recognition programs
-
Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as agents
-
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
-
An opportunity to build a fulfilling career surrounded by supported peers, trainers and manager
Qualifications
-
Fluent in both Hebrew and English
-
At least one year of customer service experience
-
Excellent communication, interpersonal and problem-solving skills
-
The ability to learn quickly, to thrive under pressure and to be flexible in a high volume, fast-paced environment
-
Self-motivated, accountable and goal oriented
-
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
-
Strong problem-diagnosis and problem-solving skills
-
Technical support experience and a background working with CRM applications are a plus
Additional Information
Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
Not the right fit? Search for Bilingual Customer Support jobs in Windsor, ON
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes.
Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com