Working at the YMCA means being part of a fun, positive environment where your colleagues care about building healthy communities. The Child Care team is dynamic, supportive, and growing! The YMCA is already the largest provider of child care in Canada, and here in the Southern Interior of BC, we’re expanding rapidly. With 16 child care locations serving over 1,000 families—and a plan to reach over 1,200 families in the coming years—we’re looking for passionate leaders to join us.

The YMCA Child Care division is looking for a Business Administration Manager with strong leadership, supervision, and organizational skills. This individual excels at multi-tasking, takes initiative, and balances competing demands while providing exceptional service to children and families. If you're flexible and thrive during growth and change, this role is for you.

The Business Administration Manager works as part of a collaborative team to provide customer service to families and support the registration system for the licensed child care programs and recreation camps across the Southern Interior of BC. This includes managing families monthly payments, government subsidy, billing, and reconciliation, database maintenance, and marketing components, while offering both strategic and tactical customer service system support. Reporting to the Senior Manager of Child Care, you will work closely with your colleagues and be the professional, warm, and welcoming face of the department.

If the following sounds like a good day at work, then this job might be for you!

• Oversee and administer revenue close to $11 million across 16 sites
• Lead day-to-day departmental operations, including training, coaching, team support, and creating a positive work environment where employees feel empowered, valued, and excited.
• Optimize business processes and maintain procedures
• Provide first-line customer service system support, including payment processing, accounting, registration and fulfillment of waitlist, and government subsidy management (Child Care Fee Reduction Initiative and Affordable Child Care Benefit)
• Communicate directly with families and support staff in resolving issues
• Maintain confidentiality with sensitive financial information
• Liaise with child care managers, supervisors, and teams, the association, and internal teams
• Support in completing and submit licensing documentation for new child care sites
• Work independently and make decisions with minimal supervision

We’d love to hear with people with:

• Post-secondary diploma or degree in a related field and a demonstrated ongoing commitment to professional development, or a bachelor’s degree in business management
• Experience in accounting, government billing, and reconciliation is an asset
• Understanding of the Child Care Licensing Regulations is am asset
• Minimum 3 years of experience in business management, data entry, client registration/management software, and customer service
• Proficiency in Excel, Canva, and other Microsoft Office tools
• Strong interpersonal and multitasking skills
• Experience with systems like School Care Works, Epact, and Avocado is an asset
• Sound judgment and decision-making abilities
• Ability to manage a flexible full-time schedule to support staff teams

Compensation:

• Compensation starting at $55,494
• Full-time benefits include:
• 3 weeks paid vacation
• 12 paid sick days
• 5 paid Family responsibility days
• Extended health and dental
• Membership to Y facilities for self and family
• Annual Y pension of 5% (after 2 years)

Competencies:

• Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Okanagan.
• Service Attitude: Identifies needs and wants of members/participants as priority and responds in an effective and timely manner to enhance every person's Y experience.
• Initiative: Seeks and finds solutions to problems without waiting for direction and understands when to take action on issues.

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)
• Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

What’s next:

• Application deadline: August 15, 2025
• Start date: September 2025

Please apply with resume and cover letter here. If you have questions about the position or would like to learn more, please email:

Heather Campbell, Child Care Senior Manager

heather.campbell@ymcasibc.ca

Licenses & Certifications

Required

• Criminal Record Check

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization