About the role
Contractor, InBeat Agency | Dedicated Account: Global CPG Energy Brand
Location: Remote — Canada (Quebec preferred); bilingual in English & French required
About the Role
InBeat is hiring Consumer Brand Customer Support Agents to provide high-quality, bilingual customer service for a major new CPG energy brand, backed by one of the world’s largest corporations. You will be fully dedicated to this flagship client, joining a small, focused support team led by the Customer Support Manager & QA/Training Lead.
Your role is to be the frontline of the customer experience: responding to tickets, handling inquiries, troubleshooting orders and subscriptions, and ensuring that every customer feels supported in both English and French. This is a remote contractor position with the opportunity to make a direct impact as the brand launches and scales.
Key Responsibilities
- Respond to customer inquiries via email, chat, and other channels in both English and French.
- Provide accurate, timely, and empathetic responses to consumer brand support needs (orders, product questions, subscriptions).
- Troubleshoot product and Shopify Plus eCommerce issues with professionalism and care.
- Escalate complex cases to the Customer Support Manager when necessary.
- Document and track customer issues, ensuring proper follow-up and resolution.
- Maintain a professional, consistent brand voice across all customer interactions.
- Contribute to building a knowledge base and FAQ library as the brand grows.
What We’re Looking For
- 1–3 years of customer support experience, ideally within consumer/CPG or eCommerce brands.
- Fluency in English and French (spoken and written) is required.
- Strong communication and problem-solving skills with an empathetic, customer-first mindset.
- Ability to learn quickly and adapt in a fast-paced brand launch environment.
- Comfortable using customer support platforms (Gorgias, Zendesk, Freshdesk, or similar).
- Reliable, detail-oriented, and able to work independently within a remote team.
Nice-to-Have
- Experience supporting Shopify Plus or subscription-based consumer products.
- Familiarity with loyalty/rewards programs and digital subscription tools.
- Previous experience supporting a brand launch or high-growth startup environment.
Why Join Us
- Be part of the founding customer support team for a new consumer brand with global ambitions.
- Work in a small, supportive team environment with strong leadership and growth opportunities.
- Gain experience in bilingual customer support for a high-profile brand launch.
- Remote-first contractor role with the opportunity to grow as the brand scales.
Employment: Contractor, InBeat Agency
Dedicated Client: Global CPG Energy Brand
Location: Remote, Canada (Quebec preferred)
Languages: English + French (bilingual fluency required)
About the role
Contractor, InBeat Agency | Dedicated Account: Global CPG Energy Brand
Location: Remote — Canada (Quebec preferred); bilingual in English & French required
About the Role
InBeat is hiring Consumer Brand Customer Support Agents to provide high-quality, bilingual customer service for a major new CPG energy brand, backed by one of the world’s largest corporations. You will be fully dedicated to this flagship client, joining a small, focused support team led by the Customer Support Manager & QA/Training Lead.
Your role is to be the frontline of the customer experience: responding to tickets, handling inquiries, troubleshooting orders and subscriptions, and ensuring that every customer feels supported in both English and French. This is a remote contractor position with the opportunity to make a direct impact as the brand launches and scales.
Key Responsibilities
- Respond to customer inquiries via email, chat, and other channels in both English and French.
- Provide accurate, timely, and empathetic responses to consumer brand support needs (orders, product questions, subscriptions).
- Troubleshoot product and Shopify Plus eCommerce issues with professionalism and care.
- Escalate complex cases to the Customer Support Manager when necessary.
- Document and track customer issues, ensuring proper follow-up and resolution.
- Maintain a professional, consistent brand voice across all customer interactions.
- Contribute to building a knowledge base and FAQ library as the brand grows.
What We’re Looking For
- 1–3 years of customer support experience, ideally within consumer/CPG or eCommerce brands.
- Fluency in English and French (spoken and written) is required.
- Strong communication and problem-solving skills with an empathetic, customer-first mindset.
- Ability to learn quickly and adapt in a fast-paced brand launch environment.
- Comfortable using customer support platforms (Gorgias, Zendesk, Freshdesk, or similar).
- Reliable, detail-oriented, and able to work independently within a remote team.
Nice-to-Have
- Experience supporting Shopify Plus or subscription-based consumer products.
- Familiarity with loyalty/rewards programs and digital subscription tools.
- Previous experience supporting a brand launch or high-growth startup environment.
Why Join Us
- Be part of the founding customer support team for a new consumer brand with global ambitions.
- Work in a small, supportive team environment with strong leadership and growth opportunities.
- Gain experience in bilingual customer support for a high-profile brand launch.
- Remote-first contractor role with the opportunity to grow as the brand scales.
Employment: Contractor, InBeat Agency
Dedicated Client: Global CPG Energy Brand
Location: Remote, Canada (Quebec preferred)
Languages: English + French (bilingual fluency required)