Catering and Kitchen Manager

Operations Department

On Site

Full Time, Permanent

Level 9

Requisition Number: OPS-2026-006

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Catering and Kitchen Manager role will oversee all catering, kitchen and food services operations including menu planning, inventory management, budgeting, staff and schedule to ensure high quality product and delivery of food service deliverables.

We are currently recruiting for 1 Full-time, Permanent Catering and Kitchen Manager. This is a new position within the organization.

Responsibilities:

• Management and scheduling of Catering & Kitchen staff.
• Ensure food services training (food handler certifications); food & equipment, health & safety protocols, inspections and regulations are up-to-date and meet Provincial Guidelines O. Reg. 493/17 (Ontario Food Safety Laws and Regulations). Ensure all departmental training is up to date.
• Ensure high standards of sanitation and hygiene are implemented and inspected in a daily basis.
• Ensure all food service areas comply for a passing grade for Food Inspection at any time;
• Manage and coordinate food products, supplies & equipment services and suppliers.
• Manage Food Inventory, Supplies & Equipment Budgets
• Oversee and ensure menu diversity, allergens and healthy meal options are provided.
• Investigating and addressing complaints regarding food delivery and service.
• Establish and educate policies, procedures, records/logs, checklists and data storage for Kitchen team, equipment and services.
• Oversee Food Services and Catering Requests ticket management tool.
• Providing monthly reports, summaries and results of the Catering and Kitchen team functions.
• Creating deficiency lists and reports via inspections monthly with a follow-up and solutions actioned in a timely manner.
• Management of Kitchen Staff duties including scheduling, reviews, team meetings, performance management, correspondence & communication and preparing documentation as required.
• Oversee inventory of all food related products, equipment and supplies to ensure inventory levels are optimal and food waste is minimal
• Ensure deliveries are accurate and timely.
• Oversee maintenance and inventory of equipment.
• Manage budget, expenses and financial data, processing invoices and expense reports.
• Vendor management and processing food, supplies and equipment orders:
• Monitor and provide opportunities for operational efficiency by streamlining process, identifying areas for improvement and providing cost savings efficiencies.
• On-going communication with Kitchen staff on operational policies, procedures and systems.
• Provide support and back up to the Kitchen Supervisor and Sous Chef.

Skills & Qualifications

• 5+ years of experience in a Kitchen Services Manager role or similar position.
• Culinary experience & education (ie. ServSafe Manager Certification, Red Seal Certification, Culinary Management Certification or Designation).
• Event Planning experience an asset
• Multi-Disciplinary leadership an asset, including managing onsite and offsite teams
• Inventory & Purchasing skills
• Managing an environment with an at-risk population is an asset
• Strong leadership, organizational, and time management skills in a fast-paced, 24/7 environment
• Excellent communication and interpersonal skills with a focus on teamwork and stakeholder engagement
• Proven problem-solving and analytical abilities, with a proactive and adaptable approach
• Financial management experience, including budgeting, forecasting, and reporting
• High attention to detail across operations, administration, and menu planning
• Proficiency with Microsoft Office and relevant operational systems
• Commitment to health & safety (WHMIS certified), customer service, and a positive team environment, with flexibility to work evenings and weekends

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by April 28, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.