About the role
Join a diverse and talented team
For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Purpose of the job
Under the supervision of the Manager, Technical Support, the Intern, IT Support Technician, Level 2 will have as main function to provide the required support to the stores, the distribution center and to users by phone, ticketing system or email on a rotating basis in addition to having to participate in the various projects and the maintenance of the various departments of the IT department.
Main Responsabilities
- Provide software, hardware and operational support to employees and stores and manage incidents;
- Provide support to the Level 1 team during escalation of incidents;
- Configure and install workstations, printers, software and other components and peripherals according to service levels;
- Participate in various IT projects related to store, head office and distribution center operations;
- Document interventions in the ServiceNow ticketing system;
- Draft documentation of departmental procedures, policies and processes;
- Contribute to the maintenance of good practices in IT security (Antivirus (Defender), Networking, Windows Update);
- Maintain the inventory of computer hardware/software up to date;
- Participate in all other activities related to the IT department.
Your profile
- Analytical mindset and problem-solving: You naturally analyze situations quickly and find effective solutions to support users and ensure smooth operations;
- Service and collaboration: Providing clear and supportive assistance to employees and working as a team with IT is what motivates you every day;
- Technological curiosity: You enjoy learning, exploring new tools, and taking part in various projects involving both software and hardware;
- Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment.
Requirements
- Degree in Computer Science in progress or completed;
- Bilingual, French and English (The person will have to support users across Canada);
- Knowledge of Windows environments (Desktop and Server) with Active Directory;
- Knowledge of office automation tools (Microsoft Office, Adobe);
- Knowledge of the MAC environment and tools a strong asset;
- Knowledge of network protocols, network management systems and LAN and WAN methods;
Permanent, full time
The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
About La Vie En Rose
Founded in 1985, Boutique la Vie en Rose Inc. has stood out as a Canadian leader in the lingerie, sleepwear and swimwear since its acquisition by François Roberge in 1996 and the acquistion of Bikini Village in 2015. La Vie en Rose focuses on providing people with high-quality and affordable undergarments, lingerie, loungewear, sleepwear, swimwear and beachwear. Bikini Village positions itself as the destination of choice for the best selection of internationally renowned branded swimwear, beachwear and accessories for women and men.
Based in Montreal, the company has over 4 600 employees and more than 287 stores across Canada under the two separate brands. We celebrate our customers through products that fit real life and provide comfort, while making shopping fun and effortless. Boutique la Vie en Rose Inc. is a true Canadian success story. It has been growing internationally since 2004 with the opening of nearly 400 stores in 19 countries.
About the role
Join a diverse and talented team
For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Purpose of the job
Under the supervision of the Manager, Technical Support, the Intern, IT Support Technician, Level 2 will have as main function to provide the required support to the stores, the distribution center and to users by phone, ticketing system or email on a rotating basis in addition to having to participate in the various projects and the maintenance of the various departments of the IT department.
Main Responsabilities
- Provide software, hardware and operational support to employees and stores and manage incidents;
- Provide support to the Level 1 team during escalation of incidents;
- Configure and install workstations, printers, software and other components and peripherals according to service levels;
- Participate in various IT projects related to store, head office and distribution center operations;
- Document interventions in the ServiceNow ticketing system;
- Draft documentation of departmental procedures, policies and processes;
- Contribute to the maintenance of good practices in IT security (Antivirus (Defender), Networking, Windows Update);
- Maintain the inventory of computer hardware/software up to date;
- Participate in all other activities related to the IT department.
Your profile
- Analytical mindset and problem-solving: You naturally analyze situations quickly and find effective solutions to support users and ensure smooth operations;
- Service and collaboration: Providing clear and supportive assistance to employees and working as a team with IT is what motivates you every day;
- Technological curiosity: You enjoy learning, exploring new tools, and taking part in various projects involving both software and hardware;
- Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment.
Requirements
- Degree in Computer Science in progress or completed;
- Bilingual, French and English (The person will have to support users across Canada);
- Knowledge of Windows environments (Desktop and Server) with Active Directory;
- Knowledge of office automation tools (Microsoft Office, Adobe);
- Knowledge of the MAC environment and tools a strong asset;
- Knowledge of network protocols, network management systems and LAN and WAN methods;
Permanent, full time
The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
About La Vie En Rose
Founded in 1985, Boutique la Vie en Rose Inc. has stood out as a Canadian leader in the lingerie, sleepwear and swimwear since its acquisition by François Roberge in 1996 and the acquistion of Bikini Village in 2015. La Vie en Rose focuses on providing people with high-quality and affordable undergarments, lingerie, loungewear, sleepwear, swimwear and beachwear. Bikini Village positions itself as the destination of choice for the best selection of internationally renowned branded swimwear, beachwear and accessories for women and men.
Based in Montreal, the company has over 4 600 employees and more than 287 stores across Canada under the two separate brands. We celebrate our customers through products that fit real life and provide comfort, while making shopping fun and effortless. Boutique la Vie en Rose Inc. is a true Canadian success story. It has been growing internationally since 2004 with the opening of nearly 400 stores in 19 countries.