Top Benefits
About the role
Simple. Inclusive. Natural. Social We are hiring for the role of Spa Attendant Supervisor Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Attendant Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture-perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.
Qualifications
- Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
- Accountable for leading and/or supervising daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
- Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
- Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
- Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
- Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
- Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
- Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development.
- Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal
Work Perks
- Competitive wages and gratuities
- Resort-wide and travel discounts
- 5 Personal Days per year after 90 days of consecutive service
- Benefits plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
Education & Experience
- Able to lift, move, and handle pool chemicals responsibly
- Good judgement around safety and guest experience
- Comfortable with technology and open to new learning
- Leading and coaching
- Passion for people & wellness
Working Conditions This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.
About Pomeroy Lodging
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities.
Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry.
We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members.
We are Committed to our Communities. We contributed back over $11 million to the communities we live in.
We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles.
Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect.
We are Fiercely Invested.
Top Benefits
About the role
Simple. Inclusive. Natural. Social We are hiring for the role of Spa Attendant Supervisor Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Attendant Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture-perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.
Qualifications
- Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
- Accountable for leading and/or supervising daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
- Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
- Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
- Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
- Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
- Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
- Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development.
- Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal
Work Perks
- Competitive wages and gratuities
- Resort-wide and travel discounts
- 5 Personal Days per year after 90 days of consecutive service
- Benefits plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
Education & Experience
- Able to lift, move, and handle pool chemicals responsibly
- Good judgement around safety and guest experience
- Comfortable with technology and open to new learning
- Leading and coaching
- Passion for people & wellness
Working Conditions This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.
About Pomeroy Lodging
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities.
Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry.
We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members.
We are Committed to our Communities. We contributed back over $11 million to the communities we live in.
We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles.
Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect.
We are Fiercely Invested.