Location: Edmonton, AlbertaType: In the OfficeTroy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 winner of the Canada's Best Managed program. Troy Life & Fire Safety Ltd is looking for an experienced Manager - Fire Detection to join their Edmonton, AB team! In this role, you will be responsible for leading and managing branch administrative personnel, service sales staff, and field technicians.

Responsibilities

• Responsible for ensuring maximum efficiency in scheduling, managing, and work performed by all service technicians
• Promoting every phase of the Troy Service operation to all customer contacts
• Keeping current in the area of product features, legislation, and regulations concerning service requirements
• Developing service billings, service expense and service gross margin forecasts
• Responsible for the preparation of business reports for the service department, as required by the manager
• Ensure adherence to company policies and procedures as well as legislative regulations/requirements of operations staff
• Oversee all health & Safety and ensure that all training requirements have been met
• Maintain and manage branch budget
• Performance and development management of direct reports
• Other supervisory and operations tasks as required

Qualifications

• Post secondary education in business or fire protection detection
• 8 - 10 years' experience in Fire Alarm System Industry ideal
• Service management experience in a technical field
• CFAA certificate is a bonus
• Knowledge of applicable codes and requirements
• Excellent written and oral communication skills
• Good Computer skills (Microsoft Office Suite)
• Demonstrated leadership ability, fostering a positive work environment
• Strong financial, operational, and staff management skills

Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

• Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.