Top Benefits
About the role
Overview Come join Intuit as a Full-Time Manager 1 TurboTax Live!
What you'll bring
- You have a minimum of 3+ years of experience managing and leading a remote customer-facing team and/or 3+ years of experience managing a team of tax preparation professionals.
- You have an understanding of how to lead a team, manage conflicts, and provide guidance to empower your team to do the best work of their lives.
- You are passionate about providing world class customer service by taking extreme ownership of all customer interactions, and you’re committed to enhancing our brand by delighting our customers.
- You possess excellent customer service skills, and you are excited to interact with customers and colleagues through video and audio tools in a professional, friendly, and confident manner.
- You are willing and available to work hours outside of a normal schedule as needed during our peak season from February to early May
This is a remote position open to candidates across all Canadian provinces. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $39.50/hour - $53.50/hour, BC $39.50/hour - $53.50/hour, Nova Scotia $39.50/hour - $53.50/hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
How you will lead
- In this role, you will lead a team of Tax Experts that will help our customers complete their taxes using Intuit TurboTax products. Your team will accelerate our goal of Powering Prosperity Around the World by providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries.
- You will be challenged to create a high performance culture that empowers Tax Experts to provide world-class service to our customers through rigorous mentoring, coaching, and Performance Management.
- You will use our state of the art video communication software to interact with customers, Tax Experts, and cross-functional partners, and you will document your interactions to maintain accurate records.
About Intuit
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief.
We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.
Top Benefits
About the role
Overview Come join Intuit as a Full-Time Manager 1 TurboTax Live!
What you'll bring
- You have a minimum of 3+ years of experience managing and leading a remote customer-facing team and/or 3+ years of experience managing a team of tax preparation professionals.
- You have an understanding of how to lead a team, manage conflicts, and provide guidance to empower your team to do the best work of their lives.
- You are passionate about providing world class customer service by taking extreme ownership of all customer interactions, and you’re committed to enhancing our brand by delighting our customers.
- You possess excellent customer service skills, and you are excited to interact with customers and colleagues through video and audio tools in a professional, friendly, and confident manner.
- You are willing and available to work hours outside of a normal schedule as needed during our peak season from February to early May
This is a remote position open to candidates across all Canadian provinces. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $39.50/hour - $53.50/hour, BC $39.50/hour - $53.50/hour, Nova Scotia $39.50/hour - $53.50/hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
How you will lead
- In this role, you will lead a team of Tax Experts that will help our customers complete their taxes using Intuit TurboTax products. Your team will accelerate our goal of Powering Prosperity Around the World by providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries.
- You will be challenged to create a high performance culture that empowers Tax Experts to provide world-class service to our customers through rigorous mentoring, coaching, and Performance Management.
- You will use our state of the art video communication software to interact with customers, Tax Experts, and cross-functional partners, and you will document your interactions to maintain accurate records.
About Intuit
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief.
We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.