Under the direction of the Coordinator of Desktop and Mobility Services, the Programmer Analyst 2 is responsible for supporting, coordinating, troubleshooting and maintaining all IT application systems and infrastructure to achieve departmental technology objectives at the Winnipeg Fire Paramedic Service which is an emergency services environment.

As the Programmer Analyst 2 you will:

• Perform requirements gathering, analysis, design, configuration, coding, testing, maintenance and documentation of information systems.
• Troubleshoot existing systems determining problems, identifying solutions and implementing approved solutions.
• Investigate modifications or enhancements to systems and assist in the installation of these modifications and enhancements.
• Troubleshoot and maintain all levels of IT and Communications infrastructure, including desktops, laptops, rugged laptops, printers, routers, and wired, wireless, and cellular networking.
• Maintain accurate records, and prepare system and user documentation, including instructions and procedures.
• Provide training/consulting to users on specific applications.
• Provide assistance, consultation and support to end users as requested through the service desk.
• Prepare work plans indicating resource and time estimates for activities/projects.
• Prepare status reports reflecting current and projected workloads, and recommend alternative actions
• Maintain knowledge of current and emerging technologies.
• Seek opportunities for automation of manual systems or improvement of existing automated systems and applications.
• Investigate, recommend and purchase new hardware, software or infrastructure equipment, and assist in the configuration and installation of same.
• Assist in maintaining accurate hardware inventory records and tracking all software application licensing.
• Perform other related duties consistent with the classification, as required.

Your education and qualifications include:

• Bachelor's degree in Computer Science, or a reasonable equivalent in training and experience.

• A minimum of one (1) year of related work experience in supporting software applications using Microsoft technologies (Programmer Analyst 1).

• A minimum of two (2) years’ of related work experience in supporting software applications using Microsoft technologies (Programmer Analyst 2).

• Experience in analyzing, configuring, coding, testing and documenting systems.

• Ability to investigate, analyze, evaluate and resolve application related problems.

• Ability to investigate, analyze, evaluate and resolve a wide variety of network, desktop, software and hardware related issues.

• Knowledge of SQL and relational databases (MS SQL Server and/or Oracle) an asset.

• Interpersonal skills and an ability to maintain an effective working relationship with all levels of personnel within the civic service, as well as with outside contacts.

• Experience in supporting desktops, laptops, and networking equipment.

• Ability to accurately document existing solutions and specifications.

• Knowledge of project management methodologies would be an asset.

• Ability to meet project deadlines and to work independently with a minimal amount of supervision.

• Ability to work independently, as well as in a team environment.

• Ability to communicate effectively, both orally and in writing.

• Ability to learn new technology and remain current.

• Ability to work under stressful conditions and time deadlines.

• Ability to acquire within six (6) months of appointment working knowledge of the City and the WFPS’s:

  • Standards, directives, guidelines, protocols, policies, procedures, and practices relevant to this position’s responsibilities.
  • Familiarity with the specific systems and process in place within WFPS.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Clear Level 2 Security Check with the Winnipeg Police Service, satisfactory to the employer will be required from the successful applicant. Check will be scheduled by the Winnipeg Fire Paramedic Service with the Winnipeg Police Service.
• Must possess and maintain a valid Police Information Check (original copy) from the City of Winnipeg Police Service (RCMP or provincial equivalent), satisfactory to the employer. Documentation must be current and have been completed within the previous thirty (30) days prior to date of employment. This document will be required from the successful candidate, at their expense. Any infractions, offences or investigations occurring prior or after application submission must be reported to the WFPS. For more information please visit: https://winnipeg.ca/police/pr/PIC.stm#online.
• Must possess and maintain a valid Manitoba Class 5 Full Driver’s License (or provincial equivalent), satisfactory to the employer. Documentation must not have any alcohol related charges / convictions. Provincial equivalents will be accepted, however, out of province applicants must show proof of having transferred their license to Manitoba prior to their first day of employment. Any infractions, offences or investigations occurring prior or after application submission must be reported to the WFPS.
• Valid Driver Safety Rating Scale Statement (original copy) from the Manitoba Public Insurance (or provincial equivalent), satisfactory to the employer. Documentation must be no more than minus four (-4) on the Driver Safety Rating scale. Documentation must be current and have been completed within the previous thirty (30) days prior to date of employment. This document will be required from the successful candidate, at their expense. Any infractions, offences or investigations occurring prior or after application submission must be reported to the WFPS. For more information please visit https://www.mpi.mb.ca/en/DL/DL/DSR/pages/dsroverview.aspx.
• Driver’s Abstract (original copy) from the Manitoba Public Insurance (or provincial equivalent), satisfactory to the employer. Documentation must be current and have been completed within the previous thirty (30) days prior to date of employment. This document will be required from the successful candidate, at their expense. Any infractions, offences or investigations occurring prior or after application submission must be reported to the WFPS. For more information please visit https://www.mpi.mb.ca/en/DL/DL/Records/Pages/drv-records.aspx.
• Willingness and ability to successfully complete additional training and/or certificates relevant to this position’s duties within specified timeframes, if requested by WFPS management, is a condition of employment.